LeAnn Houle
Geneva,MN
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Security Officer
Securitas Security Services USA
10.2021 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conduct regular patrols of key areas to spot and control security concerns.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitor CCTV cameras and alarm systems for security breaches.
- Enforce security policies and remove violators and unauthorized individuals from premises to maintain safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Office Administrator
Zion Lutheran Church
11.2014 - 11.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Organized, facilitated and participated in community service efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Family Nanny
Melanie Sherman
06.2003 - 02.2006
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Involved children in caring for household pets and chores.
- Drove children to dance, cheer, and sports practices.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Kept children's areas neat and clean.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared and accompanied children on outings, supervising playtime and other activities for safety purposes.
Education
No Degree - Emergency Medical Technology
Rochester Technical College
Rochester, MN06.1989
High School Diploma -
Claremont High School, Claremont, MN
Claremont, MN05.1985
Skills
- Customer Data Confidentiality
- Active Listening
- Problem-Solving Ability
- Understanding Customer Needs
- Conflict Resolution
- Staff Training
- Service-Orientation
- Microsoft Internet Explorer
- Money Handling Abilities
- Computer Proficiency
- Microsoft PowerPoint
- Calendaring
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Office Equipment Proficiency
- Multi-Line Telephone Operation
- Typing Proficiency
- Call Triaging
- Filing
Timeline
Security Officer
Securitas Security Services USA
10.2021 - Current
Office Administrator
Zion Lutheran Church
11.2014 - 11.2021
Family Nanny
Melanie Sherman
06.2003 - 02.2006
No Degree - Emergency Medical Technology
Rochester Technical College
High School Diploma -
Claremont High School, Claremont, MN
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