LeAnn Kosnopfal
Rogers,MN
Summary
Customer focused professional with over 20 years of experience supporting others through exceptional service, clear communication and problem solving. Proven ability to manage confidential information, resolve issues with empathy and adapt in fast paced, evolving environments. Eager to bring strong interpersonal and technical skills to a CPS Proxy Pay Account Services Representative.
Overview
22
22
years of professional experience
Work History
Special Education ESP
Osseo Area Schools ISD #279
08.2003 - Current
- Delivered personalized support and guidance to students and families, fostering trust and maintaining open communication.
- Maintained accurate records and confidential information with professionalism and discretion
- Responded to emotional and behavioral situations with de-escalation techniques, conflict resolution and empathy.
- Collaborated with colleagues to ensure high quality service and seamless communication between departments and families.
- Adapted quickly to changing needs and offered flexible support to both students and colleagues.
Online English Teacher
VIPKID
08.2018 - 10.2021
- Provided live, one-on-one English instruction to students in China using virtual classroom platforms.
- Built rapport with students and families through clear communication and timely progress updates.
- Managed scheduling, feedback and student records independently, ensuring accuracy and consistency in client communication.
- Gained valuable experience using online tools, handling cross-cultural interactions and delivering professional service in a remote environment.
Distance Learning Education Support Professional
Osseo Area Schools ISD #279
09.2020 - 06.2021
- Managed daily remote sessions with students and staff, ensuring smooth operation of virtual learning environments.
- Provided real-time technical and instructional support, improving students engagement and participation.
- Tracked student progress and coordinated with teachers to adapt instruction to individual needs.
- Maintained a high level of responsiveness to student and staff inquiries through email and phone communication.
Education
Bachelor of Arts - Criminal Justice
Metropolitan State University
Saint Paul, MNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Accurate recordkeeping
- Issue resolution and follow up
- Confidential data handling
- Online portals and virtual tools
- Microsoft Office and Google Workspace
- Crisis de-escalation and training support
- Phone and email support
Timeline
Distance Learning Education Support Professional
Osseo Area Schools ISD #279
09.2020 - 06.2021
Online English Teacher
VIPKID
08.2018 - 10.2021
Special Education ESP
Osseo Area Schools ISD #279
08.2003 - Current
Bachelor of Arts - Criminal Justice
Metropolitan State University
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