Leann Lawson
Middletown,PA
Summary
Dynamic professional with extensive experience in accounts receivable and customer service at Hershey Creamery Company. Proven ability to enhance customer satisfaction and streamline invoice processing. Skilled in data analysis and record keeping, demonstrating strong organizational skills and attention to detail. Committed to achieving operational excellence and fostering positive client relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Recviable/Customer Service
Hershey Creamery Company
Middletown, PA
01.2021 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accurate records of all accounts receivable transactions.
- Monitored delinquent accounts and initiated collection efforts as needed.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
Administrative Office Manager
Appalachian Insulation Supply
Elizabethtown , PA
12.2011 - 01.2021
- Answered customer inquiries promptly via phone or email.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Prepared agendas and took minutes during meetings.
- Trained new employees on company policies and procedures.
- Ensured compliance with all legal requirements related to the office's functions.
- Organized the filing system and managed daily operations of the office.
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Established procedures for record keeping, data entry, and information management.
- Maintained accurate employee records in accordance with applicable laws.
- Coordinated special events such as conferences, seminars, receptions.
- Managed travel arrangements for employees attending conferences or business trips.
- Processed invoices for payment in a timely manner.
- Monitored office inventory to maintain supply levels.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Provided administrative support to senior management as needed.
- Handled confidential information with discretion and integrity.
- Reviewed invoices for accuracy to identify cost savings.
Education
High School Diploma -
Middletown Area High School
Middletown06-1991
Skills
- Accounts receivable
- Customer service
- Data analysis
- Record keeping
- Invoice processing
- Office management
Certification
- FDCPA CERTIFIED
Timeline
Accounts Recviable/Customer Service
Hershey Creamery Company
01.2021 - Current
Administrative Office Manager
Appalachian Insulation Supply
12.2011 - 01.2021
High School Diploma -
Middletown Area High School
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