Leann Nelson
TAMARAC,FL
Summary
Professional crew scheduling expert with robust experience in optimizing staff rosters and ensuring operational efficiency. Strong focus on team collaboration, reliability, and flexibility. Skilled in resource allocation, time management, and problem-solving, with proven track record of achieving results in dynamic environments. Known for effective communication and adaptability in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Crew Scheduler I & II
Spirit Airlines
01.2022 - Current
- Exercise Decision making/Analytical thinking under high pressure.
- Assign all open flying to crew while adhering to the Federal Aviation Regulation(FAR)
- Interact with flight operation and inflight crew members to communicate scheduling requirements.
- Book crew deadheads and hotel lodges and provide confirmation and location.
- Assisted with recruitment efforts, helping to identify qualified candidates for open positions within the team.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
Hotel Front Desk Supervisor
The Kimpton Goodland
04.2021 - 01.2022
- Provide exceptional customer service to all incoming clients.
- Diffuse intense customer situations to maintain high-level of satisfaction.
- Train new staff and manage day to day activities.
- Promote performance expectation through written and verbal evaluations.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Night Auditor/ Front Desk
W Fort Lauderdale
12.2019 - 04.2021
- Resolving guest complaints and creating solutions.
- Verify room rates and ensure folio is being routed properly.
- Verifies posted entries to guest account
- Ensure rollover successfully from one business day to the next.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Customer Service Representative
Hindu JA Global Solutions
08.2018 - 12.2019
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary
Education
Business Administration -
St. Jago High School
Spanish Town, Jamaica08.2017
Skills
- Deadline oriented
- Schedule optimization
- Cross-functional coordination
- Mathematics skills
- Advanced planning
- Master scheduling
- Teamwork and collaboration
- Teamwork
- Problem-solving abilities
- Critical thinking
- Decision-making
- Team building
- Operations management
Timeline
Crew Scheduler I & II
Spirit Airlines
01.2022 - Current
Hotel Front Desk Supervisor
The Kimpton Goodland
04.2021 - 01.2022
Night Auditor/ Front Desk
W Fort Lauderdale
12.2019 - 04.2021
Customer Service Representative
Hindu JA Global Solutions
08.2018 - 12.2019
Business Administration -
St. Jago High School
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