LEANN GUNTER OCASIO
Registered Nurse
Avon,Ohio
Summary
Clinical professional with extensive experience in managing healthcare operations and enhancing patient-centered care. Proven ability to design and execute clinical programs aimed at quality improvement and client satisfaction. Recognized for promoting team collaboration and adapting to changing healthcare environments to achieve impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Director of Health Services
Rose Senior Living
03.2021 - 02.2025
- Managed and supervised all direct care staff, ensuring competency in nursing tasks.
- Maintained compliance with all infection control protocols, including Covid guidelines.
- Ensured facility adherence to current state and federal regulations and nursing standards.
- Achieved Nursing Deficiency Free status for State Surveys in 2021 and 2023.
- Recognized as Best of the West by Cleveland Magazine in 2022 and 2024.
- Oversaw daily operations of a multi-disciplinary team while providing clinical oversight.
- Conducted interviews and hired new clinicians, facilitating seamless integration into the team.
- Educated patients on treatment plans, medications, and necessary lifestyle changes.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Managed budgets and resources effectively, resulting in cost savings without sacrifice to quality of care.
Business Development Specialist and Consultant
LifeCare Medical Services, Inc.
07.2014 - 07.2024
- Managed day-to-day operations for business, marketing, and customer service in Northeast Ohio Division.
- Served as liaison between public, business associates, and company Directors.
- Followed up with facilities to ensure customer service standards and reported statistics as needed.
- Represented company as primary contact for business associates signing contracts at C-Suite level.
- Developed contracts for potential and existing business partners to enhance collaboration.
- Established goals to increase customer service productivity within the Division.
- Identified and pursued new business opportunities to expand corporate reach.
- Conducted research on industry trends to target potential customers and markets.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships.
Clinical Nurse Liaison
CommuniCare Health Services
04.2011 - 07.2014
- Developed comprehensive care plans with healthcare teams, reducing hospital readmissions.
- Assessed complex patient needs and created individualized care plans using appropriate resources.
- Coordinated referrals to specialty services, ensuring seamless transitions within health system.
- Performed thorough assessments of new admissions, identifying potential recovery risks.
- Reviewed nursing case reports for accuracy before insurance authorization submissions.
- Facilitated communication among patients, families, providers, insurers, and agencies to enhance care delivery.
- Collaborated with social workers on discharge planning and arranged necessary homecare services.
- Provided weekly feedback on performance improvement initiatives during hospital visits.
Director of Case Management and Social Services
Grace Hospital
01.2009 - 04.2011
- Developed and reviewed intake and discharge planning strategies to enhance client engagement and retention.
- Collaborated with multidisciplinary teams to streamline client care and mitigate case management barriers.
- Created comprehensive care plans addressing clinical, financial, and family requirements to improve patient quality of life.
- Standardized and implemented case management processes to optimize revenue cycle efficiency.
- Established professional networks with service providers to ensure continuity and quality of care for clients.
- Structured case management processes to align with regulatory agency standards and requirements.
- Coordinated with external agencies, including insurance providers, to facilitate smooth operations within the department.
- Conducted performance evaluations to identify team strengths and opportunities for growth.
Education
Associate of Applied Science - Nursing
Lorain County Community College
Elyria, OH12.2003
Some College (No Degree) - Surgical Technology
Lorain County Community College
Elyria, OHSkills
- Multistate nursing licensure
- Care management and discharge planning
- Budget oversight
- Patient records administration
- Employee evaluations
- Effective communication
- Patient relations and education
- Regulatory compliance
- Clinical supervision and education
- Microsoft Office proficiency
- Quality improvement in clinical settings
- Direct patient care
- Staff scheduling
Certification
- Ohio Board of Nursing Multistate Licensure for Registered Nurse- expires 10/2025
- Certified Dementia Practitioner- expires 1/2026
- American Heart Association Basic Life Support- expires 3/2026
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefits401k matchFlexible work hoursTimeline
Clinical Director of Health Services
Rose Senior Living
03.2021 - 02.2025
Business Development Specialist and Consultant
LifeCare Medical Services, Inc.
07.2014 - 07.2024
Clinical Nurse Liaison
CommuniCare Health Services
04.2011 - 07.2014
Director of Case Management and Social Services
Grace Hospital
01.2009 - 04.2011
Associate of Applied Science - Nursing
Lorain County Community College
Some College (No Degree) - Surgical Technology
Lorain County Community College
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