LEANN PITTMAN
Laurinburg,N.C
Summary
Talented goes above and beyond basic administrative tasks and takes on multiple projects at once. Highly professional and dependable with excellent work ethic and strength in boosting company morale. Team spirited with effective communication and presentation skills, able to coordinate with management and staff to achieve goals. Dedicated and compassionate while building long-term client relationships through "hands-on" approach and commitment to service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA/Receptionist
Carolina Family Foot & Ankle
08.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Managed patients recovering from medical or surgical procedures.
CNA/Receptionist
Scotland Surgical & GI
07.2022 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
CNA
Hospice Care
03.2022 - 07.2022
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated personal hygiene management, feeding and ambulation.
ERT/PCOT
Scotland Memorial Hospital
01.2021 - 03.2022
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Facilitated transfer of patients throughout medical facility and between departments.
- Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Answered patient assistance calls, assessed needs and offered qualified support.
Office Assistant
Newcastle Corp
09.2020 - 01.2021
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Processed payments and documented account changes for financial accuracy and transparency.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using quickbooks and microsoft.
- Processed invoices and expenses using quickbooks to facilitate on-time payment.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Managed multi-line telephone system and greeted claimants during office visits.
Restorative Nurse Assistant
Carolina Therapy Services
09.2016 - 01.2020
- I’m a friendly, caring, hard working individal that enjoys taking care of my patients and I enjoy helping assist them what whatever they need.
- I love helping the elderly, providing assistance and company.
- I work in the therapy department of Scottish Pines.
- I assist the therapist with helping rehabilitate the patients.
- I carry out the care plan designed by the therapist.
- Communicated effectively with patients to identify needs and establish comfortability level throughout therapeutic exercises.
- Maintained accurate and thorough documentation of therapy session outcomes to track patients' progress towards treatment goals.
- Administered variety of therapeutic treatments to patients such as range of motion, progressive mobility exercises and speech therapy.
- Assisted patients in development and maintenance of personal skills, including eating, dressing and grooming.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
CNA
Scotia Village
08.2015 - 09.2016
- I worked here for a year and I provided the patients with round the clock care.
- I assisted the patients with meds, ADL’s, and provided one on one communication.
- I assisted the LPN’s and RN’s with call bells, repositioning, vitals, serve meals and all patients other needs.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
CNA
Carolina Hearts Home Care
07.2010 - 06.2015
- I gave in home care such as ADL’s, giving meds, helping transfer patients doctors appointments, helping check blood sugar, take vitals, schedule appointments and clean.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Veterinary Technician
Xway Animal Hospital
09.2008 - 10.2009
- I assisted the vet with the animals.
- I would help in surgery, prep animals for surgery, weigh in, bathe, board, give shots, run test, give xrays, give meds, chart, receptionist, schedule appts, cut nails, and help clients.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Processed new patients and updated client records with key information .
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Positioned animals for diagnostic imaging such as x-rays.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Associates Degree - Arts
Richmond Community College
Hamlet, NC01.2017
CNA Certification - 10+ YearsFirst Aid/ CPR -
Richmond Community College
Hamlet, NC2007
Skills
- Dialysis Tech certification
- Medication Administration certification
- CNA
- CPR
- Receptionist
- Multi-Line Phone Proficiency
- Sorting and labeling
- Advanced Clerical Knowledge
- Invoice Processing
- Strategic Planning
- Scheduling
- Project planning
Pharmacy Tech certification
- Customer/Client relations
- Answering calls, taking messages
- Prioritizing workloads
- Office coordination
- Electronic Recordkeeping
- Vital Signs Collection
- Patient Safety Management
- Quality Assurance
- Time Management
- Infection Prevention and Control
- HIPAA Compliance
- Willingness to Learn
Certification
Pharmacy Tech certification
Dialysis Tech certification.
Medication Administration
Licensed CNA
Scotland High school Diploma
CPR certifications
Timeline
CNA/Receptionist
Carolina Family Foot & Ankle
08.2023 - Current
CNA/Receptionist
Scotland Surgical & GI
07.2022 - Current
CNA
Hospice Care
03.2022 - 07.2022
ERT/PCOT
Scotland Memorial Hospital
01.2021 - 03.2022
Office Assistant
Newcastle Corp
09.2020 - 01.2021
Restorative Nurse Assistant
Carolina Therapy Services
09.2016 - 01.2020
CNA
Scotia Village
08.2015 - 09.2016
CNA
Carolina Hearts Home Care
07.2010 - 06.2015
Veterinary Technician
Xway Animal Hospital
09.2008 - 10.2009
Pharmacy Tech certification
Dialysis Tech certification.
Medication Administration
Licensed CNA
Scotland High school Diploma
CPR certifications
Associates Degree - Arts
Richmond Community College
CNA Certification - 10+ YearsFirst Aid/ CPR -
Richmond Community College
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