LeAnn Chrisman Russell

Technology Services - HR Information Systems                             
~ Manage reported issues through a ticketing system to provide exceptional customer service to over 9,000 employees while continually tracking trends
~ Act as a liaison between internal and external resources ensuring goals and support align with customer needs
~ Perform application administration, configuration, and maintenance
~ Identify system deficiencies and implement changes in order to enhance system functionality

~Revamped Employee Education and Assistance Tuition Graduate Program 

~ Created training materials to ensure accurate and consistent completion of responsibilities 

~ Served as the first point of contact for more than 9,000 employees providing general support for the HR department including but not limited to employee relations, benefits, payroll, hiring and development 

~ Gathered employment records for unemployment claims, investigations, EEOC charges and other legal claims

~ Completed monthly reconciliation of over 280 vendors

~ Worked with field personnel to ensure accurate orders and returns were being processed

~ Managed advertising across all medias for men's and children's clothing departments

~ Lead all projects from request to execution 

~ Communicated directly with vendors, buyers, designers and department heads

~ Reported metrics on efficiency of publications

~ Drove sales by researching merchandise and establishing a strong client base

~ Maintained and merchandised three sales pad 

~ Upheld high SPH and UPT