Leann Schoenagel
Webster,FL
Summary
Proven leader with a track record of enhancing the adoption process at Your Humane Society SPCA through effective teamwork and collaboration. Skilled in training and mentoring, demonstrated by improving customer service at Dollar General Store. Excelled in promotional strategies and canine behavior knowledge, significantly contributing to organizational goals and fostering strong community partnerships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Adoption Counselor
Your Humane Society SPCA
02.2023 - Current
- Managed caseloads efficiently by regularly updating progress notes, documentation, and reports in a timely manner.
- Enhanced the adoption process by conducting thorough interviews and assessments of potential adoptive families.
- Collaborated with multidisciplinary teams to ensure a animals best interests were met throughout the adoption process.
- Mentored new Adoption Counselors as they acclimated to their roles, sharing best practices and valuable insights gained from years of experience.
- Established strong relationships with community partners to increase awareness of available adoption resources.
Kennel Worker
Ad-Vance Talent Solutions
06.2021 - 02.2023
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
Cashier
Walmart
01.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Key Holder Supervisor
Dollar General Store
02.2020 - 01.2021
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
South Sumter High School
Bushnell, FL06.2021
Skills
- Teamwork and Collaboration
- Promotional strategies
- Employee Scheduling
- Training and mentoring
- Daily Reporting
- Safety enforcement
- Staff Training and Development
- Task Delegation
Timeline
Adoption Counselor
Your Humane Society SPCA
02.2023 - Current
Kennel Worker
Ad-Vance Talent Solutions
06.2021 - 02.2023
Cashier
Walmart
01.2021 - 06.2021
Key Holder Supervisor
Dollar General Store
02.2020 - 01.2021
High School Diploma -
South Sumter High School
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