Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

LeAnn Smith

Priest River

Summary

Dynamic manager with proven expertise at McDonald's in enhancing customer satisfaction and leading high-performing teams. Skilled in staff training and strategic planning, I effectively resolved complex issues and fostered a productive work environment. Recognized for my decision-making abilities and commitment to operational excellence, I consistently achieved goals while maintaining a safe and organized setting.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Overview

2
2
years of professional experience

Work History

Manager

McDonald's
12.2024 - Current
  • Assisted in resolving customer complaints effectively, maintaining high satisfaction levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Cleaning Technician

Spritz Cleaning
07.2024 - 10.2024
  • Maintained cleanliness and sanitation in designated areas following safety protocols.
  • Operated cleaning equipment, including vacuum cleaners and floor scrubbers, efficiently.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Collaborated with team members to ensure timely completion of cleaning tasks.
  • Implemented effective time management strategies to maximize productivity during shifts.
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.

Floor Supervisor

McDonald's
04.2023 - 07.2024
  • Trained new team members on operational procedures and company policies.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.

Education

General

Smith Family Academy
Priest River, ID
04-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Cross-functional teamwork

Accomplishments

  • Achieved Manager by completing leadership and delegation with accuracy and efficiency.
  • Supervised team of about fifteen staff members.

Timeline

Manager

McDonald's
12.2024 - Current

Cleaning Technician

Spritz Cleaning
07.2024 - 10.2024

Floor Supervisor

McDonald's
04.2023 - 07.2024

General

Smith Family Academy

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LeAnn Smith