Leann Talamantes

• Reviewed user-generated content to ensure compliance with community guidelines and safety standards.
• Identified and escalated inappropriate content, enhancing user experience and platform integrity.
• Collaborated with cross-functional teams to refine moderation processes and improve efficiency.
• Trained new moderators on best practices, fostering a knowledgeable team environment.
• Analyzed trends in reported content to develop proactive strategies for policy enforcement.
• Monitored real-time content submissions, ensuring quick resolution of flagged items for timely action.

Worked in a fast paced call center environment, assisting customers with health insurance inquiries and

account management. Provided clear, accurate information and support ensuring customers needs were

met effectively and with care.

• Knowledge of insurance and health policy processes

• Provided exceptional customer service to a diverse client base, effectively resolving inquiries and issues

in both English and Spanish

• Collaborated with cross functional teams to address complex customer concerns, ensuring prompt

resolution and customer satisfaction

Delivered personalized customer service, upsold devices and accessories and performed advanced

repairs on phones, tablets, smartwatches, and gaming consoles. Frequently entrusted to the run the

store independently, demonstrating strong multitasking and leadership skills.

• Technical troubleshooting and device repair

• Utilized specialized tools and equipment to disassemble, troubleshoot, and reassemble smartphones

with precision and attention to detail

• Managed inventory of replacement parts and accessories to ensure availability for timely repairs

• Stayed up to date with the latest smartphone models, technologies, and industry trends through

continuous learning initiatives

• Developed in-depth product knowledge to effectively communicate features, benefits, and pricing

options to potential customers