Leann Tovias

Broker Support Agent
CVS Health / Aetna – Remote | [Month, Year] – Present

• Assist brokers with member plan inquiries, including enrollment/disenrollment status and benefit details.
• Issue replacement member IDs and resolve access issues efficiently.
• Support brokers with monthly commission statements and contracting processes to ensure readiness for sales.
• Provide training and guidance on Aetna portals, tools, and websites.
• Deliver clear, accurate support in a fast-paced healthcare environment while maintaining compliance standards.

• I take calls back to back in regards to customer buying parts I use my soft skills to deescalate calls and help them locate the correct pricing and part. I have to keep up with productivity, and sales per hour as well as keep up with chats in order to meet daily goal. I use my people skills to help the customers as much as I can in order to provide the best customer service.

• I worked as a sales technician I also helped my customers who needed help with there devices at home with patience and taking the corrects steps I would help my customer enjoy all the cable they wanted.

• I took care of customers who had holds on there accounts due to strange activity on there bank accounts I made sure to help the client with the best of my ability and best customer service skills I have.