Leanna Acuna
Savannah
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
Work History
Educational Diagnostician
Denton ISD
08.2016 - Current
- Conducted comprehensive educational assessments to identify student learning needs.
- Collaborated with multidisciplinary teams to develop individualized education plans (IEPs).
- Implemented evidence-based interventions to enhance student academic performance.
- Provided training and support to educators on assessment strategies and instructional modifications.
- Mentored new diagnosticians in assessment techniques and best practices for compliance.
Special Education Teacher
Frisco Independent School District
08.2014 - 05.2016
- Developed individualized education plans (IEPs) tailored to student needs and learning objectives.
- Collaborated with multidisciplinary teams to assess student progress and adapt instructional strategies.
- Implemented evidence-based teaching methods to enhance student engagement and learning outcomes.
Special Education Teacher
Killeen Independent Sch District
08.2010 - 05.2014
- Coordinated with parents and caregivers to ensure effective communication regarding student development and goals.
- Utilized assistive technology tools to support diverse learning styles and improve accessibility in the classroom.
- Analyzed data to monitor student performance, driving targeted interventions for academic improvement.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Special Education Resource Teacher
Midland ISD
08.2008 - 05.2010
- Designed individualized education plans to meet diverse learning needs of students.
- Collaborated with teachers and parents to implement effective support strategies.
- Assessed student progress through observations and standardized testing methods.
- Developed and delivered engaging lessons tailored for varying abilities and styles.
Pre-K Teacher
Center Isd
08.2007 - 05.2008
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated hands-on learning activities that promote social, emotional, and cognitive development.
- Collaborated with parents to support children's educational progress and well-being.
- Created a nurturing classroom environment fostering independence and curiosity among students.
Customer Service Representative
Etech
01.2003 - 05.2005
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Assisted in training new representatives on company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback mechanisms for continuous improvement in customer interactions.
Education
Master of Science - Special Education
Stephen F. Austin State University
Nacogdoches, TX12-2015
Bachelor of Science - Kinesiology
Stephen F. Austin State University
Nacogdoches, TX05-2007
Skills
- Assessment interpretation
- Collaborative Problem-solving
- Instructional strategies
- Psychoeducational assessment
- Learning disabilities identification
- Individualized education plan development
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Educational Diagnostician
Denton ISD
08.2016 - Current
Special Education Teacher
Frisco Independent School District
08.2014 - 05.2016
Special Education Teacher
Killeen Independent Sch District
08.2010 - 05.2014
Special Education Resource Teacher
Midland ISD
08.2008 - 05.2010
Pre-K Teacher
Center Isd
08.2007 - 05.2008
Customer Service Representative
Etech
01.2003 - 05.2005
Master of Science - Special Education
Stephen F. Austin State University
Bachelor of Science - Kinesiology
Stephen F. Austin State University
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