LEANNA BAILEY
Crab Orchard,WV
Summary
My goal is to obtain a job with benefits that allow myself to continue what I love, assisting the public. Personable and communicative individual with friendly demeanor and good judgement to handle tasks given to me. Willingness to work and learn new things, outgoing and very reliable. Enthusiastic, motivated and dedicated. Reliable and trustworthy.
Overview
13
13
years of professional experience
Work History
Office Manager
Priddy's Lumber & Building Supply
03.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Entered and maintained billing information in company internal databases for accessibility.
- Managed invoicing and payment processing operations.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained accurate records of customer payments.
- Disbursed petty cash by recording entries and verifying documentation.
- Maintained detailed records of customer payments and billing adjustments.
Cashier/Restaurant Team Member
Chick-fil-A
02.2018 - 09.2021
- Greeted customers and offered immediate assistance
- Opened boxes of merchandise and materials and restocked designated areas
- Organized and cleaned work areas for safety and professional appearance
- Followed company, safety and performance requirements at all times
- Pitched in to assist supervisors and to handle various tasks
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Received payments for food and issued receipts
- Wrapped items and bagged purchases properly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Administrative Assistant
Synergy Sand
04.2018 - 12.2020
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Arranged travel and hotel accommodations for international and domestic business meetings and trips
- Collected, calculated and reported on expenditure and statistical data to inform senior management
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
Mortgage Loan Officer
Whitesville State Bank
07.2010 - 04.2018
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Checked loan documents for accuracy prior to closing.
- Fielded customer complaints and provided solutions.
- Reviewed loan files and updated to match current standards.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Compiled closing packages for drafting and presentation accuracy.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Liberty High School
Glen Daniel05.1986
Skills
- Account Reconciliation
- Banking Operations
- Travel Coordination
- Customer Relations
- Business Administration
- Credit and Collections
- Written Communication
- Biweekly Payroll Processing
- Financial Reporting
- Accounts Payable and Receivable
- Clerical Support
- Billing and Invoicing
- Office Supplies and Inventory
References
Rebecca Fernatt Works at Raleigh County Courthouse. Work with her at Priddy's Lumber. Phone number 304 890-0507
Tammy Richardson Works at Raleigh County Courthouse. Worked with her at Whitesville State Bank. Phone Number 304 850-8163
Lee Milam President of Whitesville State Bank. Phone Number 304 380-5958
Angie Nesmith Human Resources at Chick-fil-A. Phone Number 304 250-0158
Timeline
Office Manager
Priddy's Lumber & Building Supply
03.2021 - Current
Administrative Assistant
Synergy Sand
04.2018 - 12.2020
Cashier/Restaurant Team Member
Chick-fil-A
02.2018 - 09.2021
Mortgage Loan Officer
Whitesville State Bank
07.2010 - 04.2018
High School Diploma -
Liberty High School
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