Leanna Berardesco
Bradley Beach
Summary
Dynamic server with extensive experience at excelling in high-volume dining environments. Demonstrated exceptional problem-solving and effective communication skills, ensuring guest satisfaction and repeat business. Proficient in POS operation and menu knowledge, consistently delivering timely service and fostering teamwork to enhance overall dining experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Mister C'S Beach Bistro
Allenhurst
2022.05 - 2024.10
- Operated POS terminals to input orders, split bills and calculate totals.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Zachary's Resturant&Bar
Long Branch
2022.01 - 2023.11
- Assisted in training new servers..
- Served food and beverages to patrons and immediately remedied issues with orders.
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
- Ensured all dishes were served at the correct temperature and presentation.
- Maintained a clean and organized work area throughout shift operations.
- I brought food from the kitchen to the tables, remembering who ordered which dish.
Server
Jimmy's Italian Resturant
Asbury Park
2016.06 - 2021.12
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Prepared handwritten checks, itemizing total meal costs and taxes.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Trained new employees to perform duties.
- Addressed and resolved customer complaints with professionalism and patience.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained cleanliness and organization of the dining area to uphold fine dining atmosphere.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
Server
Langosta Lounge
Asbury Park
2012.03 - 2016.03
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food and beverages in a timely manner while ensuring accuracy of order.
- Promptly cleared away dirty dishes between courses; refilled water glasses as needed.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Demonstrated a thorough knowledge of food and beverage items, ingredients and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Neptune Highschool
Neptune2011-06
Skills
- Time management
- Effective communication
- Menu knowledge
- Problem solving
- High volume dining
- Multitasking
- POS operation
- Liquor, wine, and food service
- Teamwork and collaboration
Certification
- serve safe certified
References
References available upon request.
Timeline
Server
Mister C'S Beach Bistro
2022.05 - 2024.10
Server
Zachary's Resturant&Bar
2022.01 - 2023.11
Server
Jimmy's Italian Resturant
2016.06 - 2021.12
Server
Langosta Lounge
2012.03 - 2016.03
High School Diploma -
Neptune Highschool