Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leanna Brown

Houston,Tx

Summary

Results-oriented, strategic sales professional with 10 years experience in the customer service industry. Outgoing Medical Assistant/ Client Account Manager skilled at operating in fast paced environments with demanding objectives for sales, service and quality. Talented in performing administrative and clinical tasks to keep the offices of health practitioners running smoothly. Analytical problem-solver successful at managing time and preparing for future patients with efficient multitasking. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

14
14
years of professional experience

Work History

Client Account Manager & Medical Assistant

Synergenx
12.2022 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Focused on developing critical thinking skills through problem-solving exercises that required creative use of Excel functions.
  • Streamlined office processes through proficient use of Microsoft Office tools and software applications.

Bartender

Little Woodrow's
02.2021 - 12.2022
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.

Bartender Shift Manager

Bombshells Restaurant And Bar
03.2019 - 02.2021
  • Supervised cleanliness of guest service areas before, during and after service.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Trained new bartenders on drink preparation and upselling techniques.

Bartender

Mos Irish Pub
05.2015 - 02.2019
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

Bartender/Waitress

STATS Sports Bar
01.2012 - 05.2015
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting resident relationships.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Assistant Accounts Payables and Recieveables

MIDWEST ELECTRIC INC
04.2010 - 11.2012
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Entered employee records, time cards and miscellaneous deductions for payroll.
  • Produced high-quality documents, presentations, and spreadsheets using Microsoft Office and Excel applications.
  • Developed relationships with specialty accounts in region.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Examined budget estimates for completeness, accuracy and conformance with procedures and regulations.
  • Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
  • Developed tracking reports to keep management informed of due and past due vendor invoices.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.

Education

Some College (No Degree) - Basics

Lone Star College System
Spring, TX

High School Diploma -

Magnolia West High School
Magnolia, TX
05.2011

Skills

  • Anticipating Guest Needs
  • Accounts Payable and Receivable
  • Customer Service Relations
  • POS System Operations
  • Excel and Microsoft proficient
  • Sales and Marketing
  • Detail Oriented
  • Events and Strategic Planning
  • Teamwork and Professionalism
  • HIPAA Compliance
  • Problem Resolution
  • Medical Records Management
  • Laboratory Specimen Collection
  • Time Management
  • Excellent Leadership and Communication Skills
  • Multitasking and Prioritization
  • Phlebotomy

Timeline

Client Account Manager & Medical Assistant

Synergenx
12.2022 - Current

Bartender

Little Woodrow's
02.2021 - 12.2022

Bartender Shift Manager

Bombshells Restaurant And Bar
03.2019 - 02.2021

Bartender

Mos Irish Pub
05.2015 - 02.2019

Bartender/Waitress

STATS Sports Bar
01.2012 - 05.2015

Assistant Accounts Payables and Recieveables

MIDWEST ELECTRIC INC
04.2010 - 11.2012

Some College (No Degree) - Basics

Lone Star College System

High School Diploma -

Magnolia West High School
Leanna Brown