Leanna Camargo
Fresno,CA
Summary
Results-driven professional with 25+ years of experience in management and fixed operations for RV dealerships varying in size and volume. Broad background in streamlining operations that deliver results. Successful in creating a productive rapport with individuals at all levels. Expertise in developing innovative approaches to building sales volume. Focus on operational improvements to achieve increased productivity and reduce costs. Ongoing commitment to exceptional service to achieve high customer satisfaction and loyalty.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Freedom RV
Fresno, CA
03.2022 - 03.2024
- Installed and implemented DMS software dealership wide achieving standardized P&L reporting and increased productivity and profitability
- Ran day to day activities in a small family run dealership
- From bookkeeping to selling parts & service, processing new inventory, signing needed documents at time of delivery, curing bank stipulations & funding delays, AMO cancellations, packaging deals, payables, receivables, daily deposits and paying off flooring
- Implemented tracking tools to measure store productivity and profitability
- Ran the internal desk and managed the retail deliveries, ensuring proper towing equipment and a positive and memorable customer experience when picking up their new RV
- Averaged between 20-45 units per month and employed 10 – 22 people depending on season and demand
- Increased service and parts sales by 40%.
Director of Parts and Service
See Grins RV
Gilroy, CA
06.2013 - 02.2018
- Built a Parts and Service business as well as a detail department for a family-owned and operated dealership, a converted Walmart, in Gilroy, CA
- Mentored a talented team of diligent professionals to provide exceptional service
- Continuous team development to ensure a smooth and timely retail delivery
- Worked closely with Sales and Finance department to provide seamless service for our customers, before, during and after the sale
- Demonstrated ability in recruiting, training, and coaching of employees to nurture a culture where teammates strived to give consumers the best possible service and RV ownership experience
- Implemented process and procedures necessary to increase productivity to keep up with our increasing sales demand
- Increase sales volume by 300% within 2 years
- Increased customer satisfaction and our CSI’s by 40% over the first year
- Successfully managed a growing service department including four service advisors, twenty-four technicians, a parts large department, warranty department and detail department with a combined count of one hundred employees
- Reduced legal liability for lemon law in service by continuous training for lemon law avoidance
- Our success paid off by developing “on lot” service inventory system to ensure service units did not accumulate unnecessary down days
- Our efforts saved our dealership from costly legal expenses.
Director of Parts, Service, and Rentals
Sierra RV Super Center
Reno, NV
09.2009 - 06.2013
- Supervised RV technicians, service staff, and rental staff
- Oversaw warranty and customer service departments while meeting and exceeding company objectives
- Managed a 27-unit fleet of RV rentals
- Managed vendor sourcing and related contacts with a proven history of cost reduction and increased profitability while improving consumer satisfaction
- Coached team and strived for improvement
- Raised retail sales delivery CSIs from 49% to 96.3%
- Maintained CSI levels above 96% continuously
- Reduced parts inventory obsolescence by 90%
- Coached parts staff on improved inventory level and shrinkage control, resulting in above average turns
- Finished with 5.12% turn ratio and 1.2% shrinkage
- Planned/created delivery process with quality control built-in at 3 stages to ensure customer satisfaction by creating a start to the rest of the service relationship – resulting in return business and customer loyalty.
Sales Manager / Team Lead / Finance Manager
Dan Gamel’s Fresno RV Center
Fresno, CA
11.2007 - 08.2008
- Managed all operational aspects of two full-service dealerships with up to one hundred employees to maximize sales and profitability by efficiently developing a merchandise-driven and customer-focused environment
- Led all sales activities and motivated staff to achieve objectives
- Built strong relationships to ensure total satisfaction with dealership
- Worked with service manager to ensure timely deliveries and complete customer satisfaction
- Produced a total of $31 million in gross annual sales, outperforming the company’s other eight dealerships on a monthly and annual basis
- Maximized profitability by setting and tracking productivity goals and monitoring and managing sales, gross profit percentages, and expenses daily
- Developed unique ways to identify prospects and drive sales through events, community activities, and other local marketing opportunities – establishing performance benchmark for all company dealerships.
Director of Parts and Service / Service Manager
Dan Gamel’s Fresno RV Center
Fresno, CA
12.1997 - 11.2007
- Managed parts and service functions for dealerships
- Initiated technician training for RVIA certification to improve quality and build stronger relationships with manufacturers to reduce warranty write-offs
- Successfully increased service revenues by 250% over a five-year period, transforming a department that was profitable only 3 months out of the year to consistent profitability for all 12 months of the year
- Increased parts inventory turns from 2.9 to 3.8 per year, and rapidly reduced parts obsolescence by 85%
- Attained a flat rate efficiency level of 114% average annually
- Assisted VP of Parts and Service with establishing and implementing best practices and onsite training for underperforming dealerships
- Reduced costs by streamlining and automating processes, resulting in improving service gross margin from 70% average to 83%
- Developed stronger inventory control procedures that reduced parts shrinkage from 10% to 2.1% annually
- Improved technician productivity level from an average of 70% to 97%
- Led initiative-taking approaches to service issues to determine warranty responsibility, reduced vehicle repair time, and limited liability
- Increased claim submission times, which resulted in improved cash position
- Served as the Lemon Law Avoidance Specialist, reviewing and analyzing sales and service details and collaborating with corporate officers and attorneys to proactively minimize the number of lemon law claims
- Trained other dealerships in avoiding liability and facilitating successful resolutions with customers in legal status.
Education
Business Administration -
Ohlone College
01.1992
Skills
- Consumer Behavior / Satisfaction
- Operational Streamlining
- P&L Management
- Problem Solving
- Sales and Marketing Strategies
- Inventory Control
- Team Leadership
- CRM
Certification
- IDS (Integrated Dealership Management) Advanced Training
- EverLogic DMS
- QuickBooks
- DealerVU Dealership Software
- LightspeedEVO
- Lemon Law Avoidance Seminars
- Spader Business Management
- Formally RVIA Certified Service Manager
Locations
Fresno, CA
References
References provided upon request.
Timeline
Operations Manager
Freedom RV
03.2022 - 03.2024
Director of Parts and Service
See Grins RV
06.2013 - 02.2018
Director of Parts, Service, and Rentals
Sierra RV Super Center
09.2009 - 06.2013
Sales Manager / Team Lead / Finance Manager
Dan Gamel’s Fresno RV Center
11.2007 - 08.2008
Director of Parts and Service / Service Manager
Dan Gamel’s Fresno RV Center
12.1997 - 11.2007
Business Administration -
Ohlone College
- IDS (Integrated Dealership Management) Advanced Training
- EverLogic DMS
- QuickBooks
- DealerVU Dealership Software
- LightspeedEVO
- Lemon Law Avoidance Seminars
- Spader Business Management
- Formally RVIA Certified Service Manager
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