Leanna Collins
Douglasville,GA
Summary
Dynamic and results-oriented professional with extensive experience at Benton House of Douglasville, adept in office management and customer service. Excelled in enhancing executive productivity and streamlining operations, demonstrating strong problem-solving abilities and proficiency in MS Office Suite. Achieved significant improvements in customer satisfaction and operational efficiency through innovative strategies and effective team leadership. Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Benton House of Douglasville
09.2019 - Current
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Led staff and vendors in providing high level of service for owner and guests.
- Worked with senior management to initiate new projects and assist in various processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Screened personal and business calls and directed to appropriate party.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Facilitated training and onboarding for incoming office staff.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Customer Service Representative
Disney's Mainline
01.2018 - 07.2020
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Sunflower Food Store
03.2015 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier Team Lead
Sunflower Food Store
08.2012 - 03.2015
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Communicated with customers and team members to solve problems.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Monitored areas for security issues and safety hazards.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-2009
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Office Administration
- Customer Service-Oriented
- Customer Service
- Expense Reporting
- Calendar Management
- Professional and mature
- Meeting planning
- Proofreading
- Advanced MS Office Suite
- Invoice Processing
- Phone Etiquette
- Conflict Management
- Multi-line phone proficiency
- Human Resources Management (HRM)
- Payroll
- Quality Control
- Time Management
- Executive Schedule Management
- Problem-Solving
Timeline
Executive Assistant
Benton House of Douglasville
09.2019 - Current
Customer Service Representative
Disney's Mainline
01.2018 - 07.2020
Assistant Manager
Sunflower Food Store
03.2015 - 03.2017
Cashier Team Lead
Sunflower Food Store
08.2012 - 03.2015
High School Diploma -
Yazoo City High School
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