Leanna Dameron
Dobson,NC
Summary
Revenue Officer with the IRS, recognized for enhancing tax compliance and increasing revenue through strategic initiatives. Proven expertise in debt management and exceptional interpersonal communication skills, leading to improved taxpayer relationships and successful negotiation outcomes. Committed to fostering team collaboration and continuous improvement in operational efficiency.
Overview
34
34
years of professional experience
Work History
Revenue Officer
Internal Revenue Service, IRS
09.1991 - 05.2025
- Led tax compliance initiatives, ensuring adherence to federal regulations and guidelines.
- Analyzed complex financial data to identify discrepancies and recommend corrective actions.
- Developed training programs to enhance staff understanding of tax laws and policies.
- Implemented process improvements that increased operational efficiency within revenue collection systems.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Mentored junior staff, fostering professional development and knowledge sharing within the department.
- Oversaw strategic planning for revenue enhancement initiatives, aligning goals with organizational objectives.
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
- Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
- Furnished taxpayer assistance and information to general public.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Assisted in the development of new policies and procedures for more efficient revenue collection practices.
- Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Collected delinquent federal taxes and secured all delinquent returns.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Kept case data and contact information up to date to expedite proceedings.
- Prepared tax returns for individuals and businesses.
- Produced briefs, located records and organized documentation to support court cases.
- Recommended financial solutions in relation to tax implications.
Area Collection Manager
Internal Revenue Service, IRS
03.2022 - 04.2024
- Led collections team in achieving operational targets and enhancing recovery processes.
- Developed and implemented strategic initiatives to improve customer payment timelines.
- Analyzed collection trends to identify areas for process improvement and efficiency gains.
- Mentored team members on best practices for effective debt recovery strategies.
- Established training programs focused on enhancing negotiation skills within the collections department.
- Evaluated staff development needs through regular performance assessments, offering opportunities for growth within the organization.
- Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all collection activities.
- Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
- Spearheaded initiatives aimed at reducing operational costs while maintaining high levels of service quality.
- Managed a diverse team of collectors for optimal performance and increased success rates.
- Leveraged technology tools to automate processes and improve efficiency in account monitoring and follow-up activities.
- Contributed to overall company strategy discussions regarding revenue generation and cost reduction methods.
- Established goals for the team based on historical data analysis, driving continuous improvement in overall performance metrics.
- Analyzed account data, identifying trends and patterns to optimize collection efforts.
- Promoted a culture of accountability and professionalism among the team members.
- Improved collection efficiency by implementing effective strategies and streamlining processes.
- Monitored team performance, providing feedback and coaching to enhance productivity and effectiveness.
- Implemented training programs for new hires, ensuring consistent practices across the department.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prepared and submitted legal documents to initiate court proceedings.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Instructor
Internal Revenue Service, IRS
08.2021 - 08.2022
- Developed and delivered training programs on tax compliance for diverse audiences.
- Facilitated workshops to enhance understanding of IRS regulations and procedures.
- Evaluated instructional materials to ensure alignment with current tax laws.
- Mentored junior instructors, fostering professional growth and teaching effectiveness.
- Implemented feedback mechanisms to improve training delivery and participant engagement.
- Collaborated with cross-functional teams to design educational resources for taxpayers.
- Conducted assessments to measure the effectiveness of training initiatives and outcomes.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Optimized learning plans based on student performance and feedback.
- Reviewed class and student records to identify improvement opportunities.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Oversaw curriculum development and implementation in alignment with best practices.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
- Streamlined grading system to provide timely and constructive feedback, promoting student growth.
- Enhanced student critical thinking skills through problem-based learning activities.
- Orchestrated field trips and hands-on learning experiences, linking classroom theory to practical applications.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
- Implemented feedback system for students, leading to more personalized and effective instruction.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Associate of Applied Science - Accounting
Randolph Community College
Asheboro, NC05-1992
High School Diploma -
Asheboro High School
Asheboro, NC06-1990
Skills
- Debt management
- Interpersonal communication skills
- Account monitoring
- Cash flow management
- Professional telephone demeanor
- Account balancing
- Budget planning
- Information tracking
- Tax compliance
- Revenue forecasting
- Tax law
- Investigative techniques
- Researching
- Detailed documentation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Decision-making skills
- Strategic thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Data entry skills
- Basic accounting principles
- Decision-making
- Recordkeeping and documentation
- Teamwork skills
- Relationship building
- Team building
- Microsoft office proficiency
- Task prioritization
- Account discrepancies
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Public speaking
- Strategic planning
- Payment processing
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Financial record keeping
- Data analysis
- Report writing
- Tax code interpretation
- Professional demeanor
- Problem-solving aptitude
- Excellent negotiation skills
- Compliance review
- Analytical reasoning
- Payment plan processing
- Tax law understanding
- Financial analysis
- Delinquent account management
- Analytical skills
- Regulatory compliance
- Fraud investigation
- Financial forecasting
- Research proficiency
- Communication management professional
- Strategic communication management professional
Timeline
Area Collection Manager
Internal Revenue Service, IRS
03.2022 - 04.2024
Instructor
Internal Revenue Service, IRS
08.2021 - 08.2022
Revenue Officer
Internal Revenue Service, IRS
09.1991 - 05.2025
Associate of Applied Science - Accounting
Randolph Community College
High School Diploma -
Asheboro High School