Leanna Fain

Enthusiastic Insurance Claims Specialist examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.

• Possesses 2 master degrees, one in Education, K-12 and also in Teaching , teaching students from all grade levels, and familiar or knowledgeable in determining qualifications for advancement to next grade level or receiving appropriate diplomas or certificates through formal and/or informal assessment testing
• Over 10 years' experience as a Teacher of children, Pre-K through 12th Grade, some with physical and mental disabilities, including autism, multiple handicapped, speech/language impairments, behavioral issues, ADD, ADHD, and more, teaching language arts and math in accordance with state regulations
• Experienced teaching the Child Development Associate program to CDA students, teaching up to 20 adult students per class, setting initiatives of the course, and performing assessments on individuals prior to granting certification credentials
• Designs, develops, and implements daily lesson plans
• Experienced teaching a wide range of curriculums and works closely with children with special needs
• Monitors the behavior of children, teaching a wide range of subjects, and interacts with parents relaying incident and/or progress reports
• Administers various aptitude tests to evaluate academic progress
• Over 2 years' experience performing medical billing and coding duties in a hospital setting, completing all assignments with accuracy and expediency
• Over 1 year experience as a medical receptionist in a hospital setting, answering multi-line phones, routing callers to appropriate personnel and/or taking messages, created and updated patients' charts as per directions of medical staff
• Over 15 years' experience providing uncompromising highest standards of customer service in teaching/education, various office, and retail settings, working with both internal and external customers, assisting customers/students with their product/service requirements and selections, offering intelligent solutions customized to individual needs, and resolving issues to their complete satisfaction
• Strong communications, math, and problem-solving skills
• Leverages technology to enhance productivity, Windows, MS Office, Internet research, and email
• Works well independently or in a team environment

• Work Permit: Authorized to work in the US for any employer
• Title: Customer Care and Human Services