Leanna Garcia

• Practice personal hygiene and proper sanitation procedures.
• Food preparation according to written and oral instructions.
• Serve breakfast, lunch and a la carte items.
• Handle cashiering responsibilities including food and ticket sales and serving of ala carte items. Replenish food and maintain clean serving areas.
• Monitor food and equipment temperatures at all times.
• Receive, stock and rotate incoming and outgoing inventory.
• Manage employees, promoting employee growth, efficiency, morale, and teamwork.
• Oversee completion of duties and evaluate work performance.
• Submit invoices, accident reports, food orders, and absence reports in a timely manner.

• Budgeted and maintained strict financial controls, processing transactions and preparing bank deposits.

• Answered phones and resolved customer issues and complaints. Processed customer transactions by cash, card, and mobile pay.

• Assisted with successful store promotions, including building temporary displays, moving merchandise, and updating signage.

• Achieved sales targets consistently, including promotional minimums for loyalty program and credit card applications.

• Recovered store costs from defective items by processing vendor returns paperwork. Kept store shelves, racks and bins presentable with frequent resets.

• Processed applications for lines of credit or store-branded credit cards, top 5% of credit applications in district.

• Prevented product losses by checking carts carefully, observing customers, and notifying security of any concerns.

• Handled exchanges, returns, and refunds to resolve customer complaints.

• Served food and alcoholic beverages in a high-volume and fast paced establishment, upholding superior record of positive feedback.

• Balanced efficiency with exceptional service, managing 20+ guests per hour.

• Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws.

• Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition.

• Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

• Processed customer transactions by cash, card, and mobile pay.

• Assisted with successful store promotions, including building temporary displays, moving merchandise, and updating signage.

• Minimized store thefts through effective monitoring strategies and close customer observation.

• Kept store shelves, racks and bins presentable with frequent resets.