Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leanna Guajardo

Corpus Christi

Summary

Extensive experience in management and customer service, as Lead Delivery Driver at Pasa Parcel LLC. Excellent at staff training and development, enhancing team performance, and ensuring on-time deliveries. Skilled management of safety, driving continuous improvement initiatives.

Overview

7
7
years of professional experience

Work History

Lead Delivery Driver

Pasa Parcel LLC. (Amazon)
08.2023 - Current
  • Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Mentored new drivers, providing comprehensive training on company procedures and best practices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.

Cashier

Stripes Convenience Store
08.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant General Manager

Popeyes® Louisana Kitchen
12.2018 - 08.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Assistant Store Manager

Family Dollar
12.2020 - 04.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Associate of Applied Science - Process Technology

Del Mar College
Corpus Christi, TX
08-2027

High School Diploma -

Solomon Coles High School
Corpus Christi, TX
06-2020

Skills

  • Reliability and punctuality
  • Defensive driving practices
  • Decision-making
  • Adaptable scheduling
  • Customer service
  • Staff training and development
  • Money handling
  • Staff supervision
  • Business development
  • Financial management
  • Retail operations
  • Team motivation
  • Operations management
  • Policy enforcement
  • Team leadership
  • Strategic thinking

Timeline

Lead Delivery Driver

Pasa Parcel LLC. (Amazon)
08.2023 - Current

Cashier

Stripes Convenience Store
08.2022 - 08.2023

Assistant Store Manager

Family Dollar
12.2020 - 04.2021

Assistant General Manager

Popeyes® Louisana Kitchen
12.2018 - 08.2022

Associate of Applied Science - Process Technology

Del Mar College

High School Diploma -

Solomon Coles High School

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