Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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LeAnna Herbert

Summary

Warehouse and Dispatch Manager with 10+ years of customer service and administrative management experience. Ambitious and highly motivated with a history of rising within companies to take on and meet additional duties and challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willing to learn new programs and procedures in the pursuit of better performance and higher efficiency. Resilience in the face of challenges and highly proficient in problem solving on the spot with the interest of customer experience in mind. Coordinates with service department staff, product vendors, independent contractors, purchasing department and warehouse staff to both deliver and install product; and follow up on customer reported problems to deliver satisfactory and effective solutions. Works hand in hand with warehouse management to maximize product output and minimize issues; last year this team worked together to deliver 36 million dollars with efficiency and accuracy.

Overview

11
11
years of professional experience

Work History

Warehouse and Dispatch Manager

Rich's For The Home
05.2021 - Current
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Managed customer accounts and invoicing.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Developed and implemented customer service policies and procedures.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Received new orders, prepared documentation, and assigned personnel.
  • Utilized customer feedback to improve customer service.
  • Provided customers with information on products and services.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Reported to management operational activities and maintained current records.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Established protocols to use for inventory control and management, streamlining internal process.
  • Kept work areas neat, clean and free from debris.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Coordinated and dispatched 22 million dollars of delivered sales in a fiscal year.

Customer Experience Representative

Rich's For The Home
04.2019 - 05.2021
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Operated POS system to itemize and complete customer purchases.
  • Trained staff on operating procedures and company services.
  • Effective liaison between customers and internal departments.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Stocked merchandise each morning, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Managed inventory storage in clean and organized fashion.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained inventory count, tracked usage, and documented variances.
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

Administrative Assistant

Patty Seaman Homes
09.2012 - 04.2019
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Created PowerPoint presentations for business development purposes.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

Education

High School Diploma -

Flathead High School
Kalispell, MT
06.2012

Skills

  • Warehousing functions
  • Training on operational and retail procedures
  • Order fulfillment
  • Retail materials management
  • POS systems expert
  • Stock management
  • Complaint resolution
  • Maintain Records
  • Job Assignments
  • Dispatch Planning and procedures
  • Route Planning and Adjustment
  • Multiple Project Coordination
  • Operational Procedures and policies
  • Customer Satisfaction
  • Damage Identification and Reporting

Additional Information

References

  • Ray Mahan- Independent Consultant- 425-941-1234
  • Jenelle Hoover- Warehouse Manager- 406-471-0708
  • Tim Waldo- Hearth Logistics & Warehouse Manager- 425-301-9989

Timeline

Warehouse and Dispatch Manager

Rich's For The Home
05.2021 - Current

Customer Experience Representative

Rich's For The Home
04.2019 - 05.2021

Administrative Assistant

Patty Seaman Homes
09.2012 - 04.2019

High School Diploma -

Flathead High School

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LeAnna Herbert