LeAnna Johnson
Albany,OR
Summary
Reliable, hard working, responsible receptionist with 15 years of dedicated experience in customer service.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Aasum - Dufour Funeral Home
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled client appointments for staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Handled client correspondence and tracked records to foster office efficiency.
Dental Assistant Student
Acorn Dentistry For Kids
03.2023 - 05.2023
- Worked diligently to achieve my dental assisting license under the supervision of a senior pediatric dental assistant.
- Received license May 18, 2023 for pediatric dental assisting.
- Not currently practicing dental assisting.
Receptionist
Oregon Veterans Home
09.2019 - 07.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Activate and deactivate employee badges.
- Testing employees and visitors for COVID-19.
Medical Office Receptionist
Samaritan Health Services
05.2018 - 09.2019
- Maintained privacy of patients' information
- Filed and retrieved patient records for provider
- Scheduled, rescheduled and handled cancelled appointments for patients
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Received, recorded and filed medical payments by check, cash and credit card
- Scan/Sort clinic documents
- Referral's
- Workqueue's
- Send ASQ's to patient's under 5 years of age
- Preregistering patient's
- Auditing provider's schedules
- ER follow ups
- Order toy's for the children who visit the clinic
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
Guest Service Manager
Phoenix Inn Suites - Albany
02.2016 - 05.2018
- Manage a staff of five front desk agents.
- Scheduling shifts.
- Accounts Receivable.
- Setting up Direct bill accounts.
- Greet, register, and assign rooms to guests.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Balancing accounts and conducting nightly audits.
- Collect payments, and make change for guests.
- Record guest comments and complaints.
- Review accounts and charges with guests during the check out process.
- Receive and transfer messages.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Date-stamp, sort, and rack incoming mail and messages.
- Arrange tours, taxis, or restaurant reservations for customers.
Front Desk Agent
Phoenix Inn Suites - Albany
05.2009 - 02.2016
- Greet, register, and assign rooms to all hotel guests.
- Make and confirm reservations.
- Collect payments, and make change for guests.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Set up and tear down meeting rooms.
- Booking meeting space rentals.
- Booking groups for future stays.
Education
High School Diploma -
Scio High School
Scio, ORSkills
- Great phone skills
- Fantastic customer service skills
- Multitasking
- Flexible work schedule
- Active Listening
- Judgment and decision making
- Time management
- Money handling
- Scheduling
- Sorting mail
- Faxing paperwork
- Scanning
- Follow-up skills
Timeline
Dental Assistant Student
Acorn Dentistry For Kids
03.2023 - 05.2023
Administrative Assistant
Aasum - Dufour Funeral Home
08.2022 - Current
Receptionist
Oregon Veterans Home
09.2019 - 07.2022
Medical Office Receptionist
Samaritan Health Services
05.2018 - 09.2019
Guest Service Manager
Phoenix Inn Suites - Albany
02.2016 - 05.2018
Front Desk Agent
Phoenix Inn Suites - Albany
05.2009 - 02.2016
High School Diploma -
Scio High School