Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leanna Kerlegrand

Levittown,New York

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Administrative Support Assistant

Northwell Health
06.2024 - Current
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed multi-line phone system to efficiently direct calls and inquiries.
  • Scheduled appointments and maintained organized calendar for office staff.
  • Provided exceptional customer service, addressing patient needs and concerns promptly.
  • Maintained front desk operations, ensuring a welcoming environment for visitors.
  • Processed patient registrations and verified insurance information accurately.
  • Collaborated with medical staff to streamline communication and improve workflow efficiency.
  • Trained new receptionists on office procedures and software systems effectively.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Receptionist

Northwell Flex Staff
11.2023 - 06.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
  • Provided a high level of customer service to all clients.
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases.
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
  • Handled multi-line phone system and promptly transferred calls.
  • Updated client contact information regularly in order to keep accurate records of communications sent out.

Patient Server Coordinator

Child Neurology
08.2022 - 12.2023
  • Performed clerical duties such as filing documents, typing reports, photocopying.
  • Assisted with intake process by providing necessary forms to new patients.
  • Greeted visitors upon arrival and provided directions as needed.
  • Prepared medical charts prior to patient visits, ensuring they were complete and accurate.
  • Processed payments from patients and ensured accuracy of charges on accounts.
  • Assisted in scheduling appointments for patients as needed and updated medical records accordingly.

Education

High School Diploma -

Island Trees High School
06.2022

Associate in Arts (A.A.) - Liberal Arts And Sciences

Nassau Community College
05-2026

Skills

  • Customer Service
  • Scheduling
  • Direct Patient Care
  • Administrative Support
  • Pediatrics
  • Adaptability
  • Verbal communication
  • Scheduling appointments
  • Administrative procedures
  • Workload management

Timeline

Administrative Support Assistant

Northwell Health
06.2024 - Current

Front Desk Receptionist

Northwell Flex Staff
11.2023 - 06.2024

Patient Server Coordinator

Child Neurology
08.2022 - 12.2023

High School Diploma -

Island Trees High School

Associate in Arts (A.A.) - Liberal Arts And Sciences

Nassau Community College

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