Leanna Limon
Buda,TX
Summary
Dynamic customer service professional with extensive experience at John Newcombe Country Club, excelling in guest relations and cash handling. Proven ability to enhance guest experiences through effective problem-solving and strong communication skills. Recognized for building rapport with clients, ensuring satisfaction, and maintaining a welcoming atmosphere in high-pressure environments.
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in [leasing consultant] role.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
John Newcombe Country Club
01.2025 - 08.2025
- Greeted and assisted guests with check-in and check-out procedures.
- Managed reservations.
- Responded promptly to guest inquiries, ensuring a positive experience.
- Handled cash and credit transactions accurately during front desk operations.
- Made food and served drinks.
- Maintained lobby cleanliness and organized brochures for guest information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Server
Buffalo Wings & Rings
08.2023 - 12.2024
- Provided exceptional customer service, ensuring satisfaction and prompt resolution of inquiries.
- Assisted in managing dining area, maintaining cleanliness and organization throughout shifts.
- Coordinated order delivery with kitchen staff, ensuring timely service and accurate presentations.
- Learned and executed menu items efficiently, delivering knowledge of specials to enhance guest experience.
- Adapted to fast-paced environment, handling multiple tables while maintaining attention to detail.
- Collaborated with team members to optimize workflow during peak hours, improving overall service speed.
- Monitored inventory levels for supplies, communicating needs to management for replenishment.
- Developed rapport with regular customers, fostering loyalty through personalized service and attention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Wing Daddy's Sauce House
03.2023 - 08.2023
- Crafted cocktails and beverages according to established recipes and customer preferences.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Trained new staff on bar procedures and customer interaction techniques to ensure consistency.
- Implemented upselling strategies to enhance guest experience and increase sales opportunities.
- Handled cash transactions accurately, processing payments through POS systems efficiently.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Event Usher
ACL Moody Theater
02.2022 - 2022
- Guided attendees to assigned seating, ensuring efficient crowd management and event flow.
- Monitored venue for safety compliance, promptly addressing potential hazards to enhance guest experience.
- Collaborated with event staff to resolve attendee inquiries, promoting a welcoming atmosphere throughout events.
- Maintained knowledge of event schedules, providing accurate information and directions to guests as needed.
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
Education
High School Diploma -
Liberty Hill High School
Liberty Hill, TX05-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
- Listening skills
- POS systems
Timeline
Front Desk Agent
John Newcombe Country Club
01.2025 - 08.2025
Server
Buffalo Wings & Rings
08.2023 - 12.2024
Bartender
Wing Daddy's Sauce House
03.2023 - 08.2023
Event Usher
ACL Moody Theater
02.2022 - 2022
High School Diploma -
Liberty Hill High School
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