Overview
Work History
Timeline
Hi, I’m

LeAnna Little

Lancaster,PA
LeAnna Little

Overview

16
years of professional experience

Work History

Brightbill Transportation-Lancaster County, PA
Lancaster

School Bus Driver
11.2023 - Current

Job overview

  • I started off as a van driver/aide
  • Then I aided for a school bus and once I passed my CDL B, I moved up to the driver of the school bus.
  • Interaction with students, parents, teachers, etc
  • So customer service.

Penn Medicine Lancaster General Health-Lancaster, PA
Lancaster

Housekeeper
07.2018 - 04.2024

Job overview

  • I worked in all areas of the hospital.
  • Cleaning rooms up on the floors, along with fast paced inside of the ER rooms, including trauma bays.
  • Xenex (Flashed) rooms such as Covid-19, CDIFF, CRE, VRE, Airborne rooms.
  • I delivered equipment throughout the hospital, such as.
  • Cots
  • Hospital beds
  • Rental beds
  • P500 beds (for overweight patients)
  • Wheelchairs to multiple locations throughout
  • Litters to the emergency rooms, lobby or to patient rooms - when a patient is being discharged
  • Dialysis equipment and chairs delivered to and from Dialysis department
  • I pulled trash.
  • Within patients rooms
  • Offices
  • Throughout the hospital

Nanny/Babysitter
06.2009 - 07.2020

Job overview

  • The earliest age of child care I have watched is, 2 months old up to teenage years.

Golden Corral Corporation-Lancaster, PA
Lancaster

Hostess/Cashier
09.2014 - 10.2018

Job overview

  • I greeted customers as they entered the building.
  • Served drinks
  • Handled cash/card at the register
  • Seated customers/large party groups

Bon-Ton-Lancaster, PA
Lancaster

Cashier/Sales Associate
06.2018 - 08.2018

Job overview

  • I worked different departments while there as a cashier, stock shelves, fitting rooms, folding clothes or even putting clothes in hangers and cleaning up; I went along while not on the register.
  • Areas: Shoes, purses/bags, jewelry, clothes, bras section/swimsuits, female wear, male wear.
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Collaborated with the store management team to resolve pricing discrepancies or product returns
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
  • Assisted in inventory management by monitoring stock levels at the checkout counter
  • Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Trained new employees on operating cash registers effectively
  • Suggested alternative products when requested items were out of stock
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Maintained confidentiality of sensitive financial information during transactions
  • Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
  • Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
  • Developed rapport with regular customers by remembering their preferences and providing personalized service
  • Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
  • Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
  • Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Timeline

School Bus Driver

Brightbill Transportation-Lancaster County, PA
11.2023 - Current

Housekeeper

Penn Medicine Lancaster General Health-Lancaster, PA
07.2018 - 04.2024

Cashier/Sales Associate

Bon-Ton-Lancaster, PA
06.2018 - 08.2018

Hostess/Cashier

Golden Corral Corporation-Lancaster, PA
09.2014 - 10.2018

Nanny/Babysitter

06.2009 - 07.2020

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LeAnna Little