Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leanna Lynch

Cheyenne,WY

Summary

Proactive and meticulous Management with over 5 years of experience in Retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

9
9
years of professional experience

Work History

Apparel Department Manager

Walmart
03.2020 - Current
  • I work under the supervision of the General Merchandise/Apparel Coach
  • The Apparel Team Lead responsibilities comprise of handing out daily tasks to subordinates, maintaining a clean work environment, assisting customers across the store, training associates on processes, etc., by following the rules and regulations of the organization
  • Thus, the individual handling these duties should be a responsible person and should be willing to learn and work hard in the organization
  • The Apparel Team Lead is the first person to direct and address issues brought forth by their Apparel Team Associates
  • He/she is responsible for greeting the customers visiting the establishment he/she is working in
  • He/she is responsible for maintaining customer service standards
  • He/she adheres to the policies of the establishment and is accountable for all duties related to the fitting room, apparel salesfloor, backroom management, etc
  • These are some of the basic and primary duties that need to be performed by him/her:
  • To perform various activities that are associated with stocking, folding, organizing, and storing of merchandise on the salesfloor and in the backroom;
  • To set and uphold standards for their area on the salesfloor;
  • To continually seek and execute work processes efficiently and to define methods for improvement by driving price positioning without affecting the customer service standards;
  • To make effective use of various resources and tools to enhance the sales figures, improve the in store efficiencies and process flows;
  • In addition to the above list of responsibilities, the Apparel Team Lead is responsible for promoting exceptional public relations by assisting them in solving their problems
  • He/she is responsible letting customers into the fitting room, taking proper care of all the equipment and maintaining it, staying alert about the various new products and placing them in right place, following the safety standards, keeping the area clean, etc
  • He/she is also responsible for reporting if there is any hazard or any kind of violation in terms of safety, thereby assisting in maintaining high security levels
  • He/she needs to stay updated with any changes in the departmental operations, actively deter theft by being present and hospitable, and strive for excellent customer service
  • Thus, he/she is responsible for supporting all apparel duties and ensuring smooth operation of the functions of the department
  • Essential Skills
  • If you are interested in starting your career as a Apparel Team Lead, he/she should basically be an effective communicator as well as motivator
  • He/she should be a good problem solver with good math skills
  • He/she should be well conversant with computers and should be ready to learn any additional software
  • He/she should be physically fit, as he/she may need to bend, reach, stoop and lift up some heavy things
  • He/she should be able to follow the instructions as given and abide by all the rules and regulations of the establishment as well as adhere by housekeeping standards
  • He/she should be extremely well-organized with the ability to multitask and should be able to deal with diverse personalities in a professional manner without affecting the business goals

Key Holder Manager/sales

Boot Barn
06.2021 - 12.2023
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
  • SALES
  • By your actions foster a service and selling culture, exceed customer expectations and build consumer relationships that will be enduring
  • Ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product
  • Knowledge, maintain SSC merchandising standards, and all other components of customer service
  • Develop product knowledge expertise for our product categories and understand the features and benefits of individual products
  • Maintain and achieve measureable goals including: sales per hour (SPH), units per transaction (UPT), average dollar per transaction (ADT), customer capture rates and email capture rates
  • Be informed and understand current merchandise promotions, and current advertisements
  • Actively seek new ways to improve metrics by partnering with the Store Manager and Assistant Store Manager
  • Partner with the store leadership team to learn and understand all management processes and reports
  • Assist in floor moves, merchandising, display maintenance, set up sales, and store housekeeping; assist in processing and replenishing merchandise and participate in receiving and monitoring floor stock
  • Adhere to all Company policies, procedures, and practices including signing, pricing, OSR, and loss prevention; accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers
  • Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures
  • ADDITIONAL RESPONSIBILITIES
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
  • Demonstrates high level of quality work, attendance and appearance
  • Adheres to all Company Policies & Procedures and Safety Regulations
  • Adheres to local, state and federal laws
  • Performs any other duties that may be assigned by management

Deli/Bakery Associate

Walmart
03.2020 - 10.2022
  • Maintains the Sales Floor and merchandise presentation in the Freezer/Cooler/Deli area in accordance with Company policies and procedures by properly handling claims and returns; zoning the area; receiving and stocking merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise appropriately; completing required audits, paperwork, logs, and other required documentation; and securing fragile and high-shrink merchandise
  • Provides Member service by acknowledging the Member and identifying their needs; locating merchandise and assisting with purchasing decisions; providing Deli products to Members; resolving issues and concerns; and promoting the Company's products and services
  • Follows Company policies and procedures related to Freezer/Cooler area by complying with food handling policies; operating, repairing, and sanitizing equipment; following Cold Chain procedures when stocking merchandise; cleaning freezer /cooler/deli area (for example, windows, mirrors, display cases and coolers); monitoring freezer/cooler fans, drains and doors for proper operation; and reporting issues to Management
  • Cake decorating

Cashier/Customer Service

Murdoch's Ranch & Home Supply
09.2019 - Current
  • Fulfill customers needs, items, products, animal health needs, proper care for dogs,cats, cattle, horses etc
  • Handling large amounts of cash and check handling, answer phone calls and direct calls to the proper department, inventory, restocking front end
  • Properly handle refunds and exchanges, processing payments
  • Operated cash register[s]
  • Counted out cash drawers
  • Handled refunds
  • Stocked merchandise

Kitchen Staff

Fat Shack
02.2018 - 09.2018
  • Managed sales transactions, handled cash, counted cash and reviewed deposits to reduce financial losses
  • Reduce health risks by following safety procedures, making food and drink items as trained, maintaining cleaning schedules, restocking regularly and sanitizing equipment according to health department requirements
  • Oversaw and assisted with menu creation and promoted featured items to drive sales
  • Improved operational processes to increase efficiency and ensure timely food preparation
  • Removed any spoiled food and beverages from inventory and properly disposed of them in approved receptacles
  • Stepped in to assist the head chef when the sous chef was absent due to illness
  • Improved business activities by providing guest feedback and complying with long-term strategies
  • Improved customer satisfaction by100% by solving problems quickly and effectively
  • Checked the refrigerators and freezers twice daily to ensure that they were properly functioning and food had not spoiled
  • Sanitized all kitchen equipment after each shift to prevent food borne illness
  • Assisted co-workers whenever possible
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner
  • Engaged in suggestive selling and other sales techniques
  • Described menu items, special offerings and appropriately identified wine pairings
  • Alcohol sales with proper ID

Front Desk Receptionist

Tynan's KIA
08.2017 - 10.2017
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel
  • Maintained files and records with effective filing systems
  • Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries
  • Arranged conference calls for the marketing and sales teams both onsite and at remote locations using [Software]
  • Monitored office supplies inventory and placed orders
  • Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees
  • Made accommodations and travel arrangements for visitors
  • Volunteered to help with special projects, assuming a variety of tasks and duties
  • Performed basic bookkeeping activities and updated the accounting system
  • CSR

Cashier

Loaf N Jug
12.2016 - 09.2018
  • Ensures that each customer receives prompt and courteous service
  • Greets, suggestively sells and sincerely thanks each customer
  • Complies with Federal mandates and company policy regarding tobacco sales
  • Operates cash register system, money order machine, lotto terminal and credit card machine within established company guidelines
  • Ensures that fresh coffee is available at all times and maintains pristine conditions in the coffee area
  • Maintains pristine conditions in the fast food area
  • Ensures that all supplies in the coffee and fast food area are stocked (i.e., napkins, cups, straws, lids and condiments)
  • Ensures that grocery, cooler and freezer items are fully stocked, cleaned, faced and fronted
  • Ensures that cigarette racks and displays are full
  • Ensures that all trash containers inside and outside are emptied and cleaned as needed
  • Ensures that the exterior store conditions are maintained to enhance curb appeal of the property during all hours of operation
  • Ensures that the restrooms are pristine and stocked with all necessary supplies
  • Performs all tasks in a safe and orderly manner
  • Greeted customers in a timely fashion while quickly determining their needs

Customer Service Desk Clerk MIT

KING SOOPERS
12.2015 - 07.2016
  • 07/24/2016 Answer customer calls through the company phone, receive and send money through western union, pay utility bills, have great customer communication skills, manage money orders, manage lottery, check out customers with non-produce items, restock tobacco, take over fuel station, keep a clean and well organized area, return items along with store policy

Education

High school or equivalent -

Laramie County Community College
Cheyenne
12-2024

Skills

  • Store Management Experience
  • Retail Management
  • Customer Service
  • Cake Decorating
  • Food Handling
  • Retail Sales
  • Key Holder
  • Catering
  • Sales
  • POS

Timeline

Key Holder Manager/sales

Boot Barn
06.2021 - 12.2023

Apparel Department Manager

Walmart
03.2020 - Current

Deli/Bakery Associate

Walmart
03.2020 - 10.2022

Cashier/Customer Service

Murdoch's Ranch & Home Supply
09.2019 - Current

Kitchen Staff

Fat Shack
02.2018 - 09.2018

Front Desk Receptionist

Tynan's KIA
08.2017 - 10.2017

Cashier

Loaf N Jug
12.2016 - 09.2018

Customer Service Desk Clerk MIT

KING SOOPERS
12.2015 - 07.2016

High school or equivalent -

Laramie County Community College

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Leanna Lynch