Leanna Martin

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently lifted materials weighing as much as 50 pounds.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

• Self-motivated, with a strong sense of personal

responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• assisted drivers with new custom rollouts
• maintained and created scheduling for all deliveries company wide.
• Maintained customer database in symbology.
• Responsible for training all dispatch admin new hires.
• Assisted with project development in partnership with Information Tech Dept.

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Contacted customers to assess satisfaction and current needs.
• Assisted clients with current and new existing products placed orders and scheduled deliveries.
• Handled high volume incoming calls.
• Set up new customers and assisted sales with quotes for all company product.
• Assisted customers that came into location for will call orders, processed payments with cash or credit card.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Conducted timely and effective collection calls, resulting in a 20% reduction in outstanding balances.
• Assisted in establishing payment plans and negotiated settlements for delinquent accounts.
• managed more than 200 + new and existing customers accounts and processed all incoming applications online and walk ins.