Hi, I’m
Leanna Maze
Customer Service/Store Management
Spanaway,WA
Summary
Energetic, results-driven professional with 27 years of experience in customer service in both wholesale and retail positions looking for a remote position. Ability to communicate effectively with customers by chat, email, telephone, or in-person to learn customer needs to better recommend products or services and solve customer issues.
Overview
26
years of professional experience
Work History
N/ASpanaway, WA
Homemaker
08.2021 - Current
Job overview
- Maintain a home and surrounding yard
- These duties include maintenance, purchasing supplies, and bookkeeping.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information, and provided solutions to problems.
Self EmployedSpanaway, WA
Delivery Driver
10.2019 - 07.2021
Job overview
- I delivered food and packages to customers, maintained my vehicle, tracked my expenses, and chose my schedule.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Protected people and equipment from hazardous materials by using the correct procedures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Delivered packages to customer doorsteps and business offices.
- Promote customer satisfaction by addressing or escalating concerns for quick resolution.
- Operated vehicles safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in a polite and professional manner.
- Inspect and maintain delivery vehicles regularly to keep them in safe working order.
N/ATacoma, WA
Homemaker
08.2019 - 10.2019
Job overview
- Maintained a home and surrounding yard
- These duties included maintenance, purchasing supplies, and bookkeeping.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Maze TransportTacoma, WA
Bookkeeper
10.2018 - 08.2019
Job overview
- I created spreadsheets to track the income and expenses of a freight delivery service
- Input payment for freight loads, fuel costs, truck, and trailer lease payments, payments to dispatcher, tracked fuel discounts, repair and maintenance expenses, and mpg.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
N/ATacoma, WA
Homemaker
09.2017 - 10.2018
Job overview
- Maintained a home and surrounding yard
- These duties included maintenance, purchasing supplies, and bookkeeping.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- I worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Cricket Wireless Authorized Dealer - Mas WirelessFederal, WA
Store Manager/Sales Manager
10.2016 - 09.2017
Job overview
- Merchandising, Sales, and training personnel in sales generated repeat business through exceptional customer service
- Conducted store inventories weekly, scheduled for three stores, troubleshooting customer accounts and equipment.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Self Employed ServicesTacoma, WA
Customer Service Evaluator
05.2016 - 10.2016
Job overview
- I visited store locations and evaluated sales skills, then reported back to management with my observations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Spring MobilePuyallup, WA
Store Manager/Sales Manager
01.2016 - 05.2016
Job overview
- Identified and qualified customer needs, negotiated, and closed profitable projects with a high success rate.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offer insight into the best remedy.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Mitigated business risks by working closely with staff members and assessing performance.
- I coached and counseled sales personnel, assisting with individual selling efforts and helping sales I coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- I coach employees in successful selling methods and encourage cross-selling to drive revenue.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Rotated merchandise and displays to feature new products and promotions.
- Maintain an ethical and positive working environment to reduce turnover and promote high retention rates.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Sprint at Radio ShackTacoma, WA
Lead Retail Consultant
05.2015 - 01.2016
Job overview
- Enhanced customer satisfaction by providing personalized product recommendations and tailored solutions.
- Streamline store operations for increased efficiency through strategic inventory management and merchandising techniques.
- Boosted sales performance with comprehensive product knowledge, upselling strategies, and excellent customer service skills.
- Reduced employee turnover by fostering a positive work environment and motivating team members to achieve their goals.
- I trained and mentored new employees on company policies, procedures, and best practices to ensure seamless onboarding experiences.
- Contributed to loss prevention efforts by maintaining vigilant oversight of store inventory and swiftly addressing any discrepancies or concerns.
- Assisted customers with returns, exchanges, and complaints promptly, ensuring high levels of satisfaction during resolution processes.
- Managed cash registers efficiently during busy periods to minimize wait times for customers while maintaining accuracy in financial transactions.
- I conduct regular audits of merchandise stock levels to prevent overstocking or shortages that could negatively impact the overall shopping experience for consumers visiting the retail location under my purview.
- Stock merchandise, clearly labeling items, and arranging them according to size or color.
- Built a loyal customer base by cultivating and deepening relationships.
- Met key performance objectives for sales and customer satisfaction on a consistent basis.
- Engaged in friendly conversation with customers to better uncover individual needs.
Radio ShackMilton, WA
Retail Store Manager
04.2014 - 05.2015
Job overview
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels can be achieved by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- I managed all aspects of budgeting for the retail location, including labor costs, expense control, and revenue tracking.
- Upheld brand identity standards within the store location through consistent signage presentation and merchandise displays following corporate guidelines.
- Evaluated employee performance regularly provided constructive feedback, coaching opportunities, improvement recognition, and outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- I coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- I ran my store with a 50–60% gross profit
Radio ShackTacoma, WA
Sales Associate/Manager
05.2012 - 04.2014
Job overview
- Managed staff of five sales associates,
- Assign employees to specific duties to best meet the needs of the store.
- Promoted from Part-time Sales Associate to Manager in training within 7 months
- Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
- Conducted performance reviews and handled employee matters relating to job performance.
- I coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sears OutletTacoma, WA
Sales Associate/Cashier
03.2012 - 05.2012
Job overview
- Generated repeat business through exceptional customer service.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- I helped customers locate products and checked the store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bella Peach FroyoPuyallup, WA
Assistant Manager
08.2011 - 10.2011
Job overview
- I helped open a brand-new store
- Developed strong working relationships with staff, fostering a positive work environment.
- I oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment and operations within the store.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
Rent-A-CenterSpanaway, WA
Sales Manager
07.2009 - 02.2011
Job overview
- I maintained and built customer files, verifying information on rental order forms for myself and other employees, and making sure order forms were 100% correct.
- In my position as Sales Manager, I was responsible for maintaining the showroom floor in a manner that was inviting to customers and explaining our products and the benefits of rent-to-own.
- I took payments on account, made sure the customer was set for the correct payment date, and did collection calls.
- Examined merchandise to verify that it was correctly priced and displayed,
- Generated repeat business through exceptional customer service.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcome objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Qwest CommunicationsOlympia, WA
Sales Associate/Lead Sales Associate
02.2005 - 01.2009
Job overview
- Promoted from Sales Associate to Lead Sales Associate within 6 months
- Instructed staff on appropriately handling complicated sales, examined merchandise to verify that it was correctly priced and displayed,
- Trained and developed new associates on POS system and key sales tactics,
- Generate repeat business through exceptional customer service
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed efficient cash register operations.
- Listen to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
NetViewPuyallup, WA
11.2004 - 02.2005
Job overview
- I was hired to greet customers during the Holiday season due to my ability to explain Qwest services and my skills in Customer Service I was hired full-time at Qwest Communications
Bob Brown Tire CenterPortland, OR
Front Desk Customer Service Representative
12.1997 - 06.2004
Job overview
- Bill customers and receive payments on account, greet customers when they come in;
- Answer multi-line phones,
- I wrote and completed handwritten and computerized invoices.
- Balance outside purchase accounts
- Create spreadsheets to track outside purchase inventory, enter inventory into the computer system,
- Check cost on invoices and correct when needed.
- Code and enter accounts payable invoices.
- Balance till and credit cards, close the day on the computer,
- Close the computer for statements, close the month and make journal entries
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
Education
Elliot Bookkeeping School
Certificate in Full Charge Bookkeeping
August 1993
Portland Community College
Certificate in Office Technology
May 1993
Clover Park Technical College
GED from General Studies
November 1988
Skills
- Data Entry
- Inventory Management
- Training
- Customer Relations
- Detail-Oriented
- Computer Skills
- Typing
- Profit and Loss Statements
- Bank Reconciliation
- Accounts Payable
- Email Programs
- Chat
- Account Reconciliation
- Troubleshooting
- Office Management
Timeline
Homemaker
N/A
08.2021 - Current
Delivery Driver
Self Employed
10.2019 - 07.2021
Homemaker
N/A
08.2019 - 10.2019
Bookkeeper
Maze Transport
10.2018 - 08.2019
Homemaker
N/A
09.2017 - 10.2018
Store Manager/Sales Manager
Cricket Wireless Authorized Dealer - Mas Wireless
10.2016 - 09.2017
Customer Service Evaluator
Self Employed Services
05.2016 - 10.2016
Store Manager/Sales Manager
Spring Mobile
01.2016 - 05.2016
Lead Retail Consultant
Sprint at Radio Shack
05.2015 - 01.2016
Retail Store Manager
Radio Shack
04.2014 - 05.2015
Sales Associate/Manager
Radio Shack
05.2012 - 04.2014
Sales Associate/Cashier
Sears Outlet
03.2012 - 05.2012
Assistant Manager
Bella Peach Froyo
08.2011 - 10.2011
Sales Manager
Rent-A-Center
07.2009 - 02.2011
Sales Associate/Lead Sales Associate
Qwest Communications
02.2005 - 01.2009
NetView
11.2004 - 02.2005
Front Desk Customer Service Representative
Bob Brown Tire Center
12.1997 - 06.2004
Elliot Bookkeeping School
Certificate in Full Charge Bookkeeping
Portland Community College
Certificate in Office Technology
Clover Park Technical College
GED from General Studies