Leanna McDuffie
Bartow,FL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Bartow Animal Clinic
05.2024 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Client Patient Coordinator
AscendVets
10.2021 - 03.2024
- Managed patient scheduling and coordinated appointments to ensure seamless operations.
- Improved patient satisfaction by addressing inquiries and resolving issues promptly.
- Coordinated with healthcare professionals for efficient patient care delivery.
- Enhanced patient experience, maintaining effective communication with patients.
- Updated patient records to maintain accurate and up-to-date information.
- Assisted in patient check-in and check-out processes to streamline clinic operations.
- Facilitated communication between patients and healthcare providers for better understanding of treatment plans.
- Handled patient inquiries to provide information and ensure clarity.
- Coordinated referrals to specialists for comprehensive patient care.
- Supported administrative tasks for improved clinic efficiency.
- Assisted patients with completing necessary forms for seamless registration.
- Ensured confidentiality by managing patient information according to privacy regulations.
- Scheduled follow-up appointments to ensure continuity of care.
- Improved operational efficiency by managing daily administrative tasks.
- Assisted healthcare providers with patient-related documentation for accurate record-keeping.
- Maintained inventory of office supplies to support clinic functionality.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
Salon Operator
Baja Heat
08.2020 - 06.2021
- Operated machinery and equipment to ensure smooth production processes.
- Conducted routine maintenance to minimize downtime and optimize performance.
- Maintained clean and organized workspaces to uphold safety standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Maintained clean and stocked front counter area.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
Education
Bachelor of Science - Radiology
Keiser University
Lakeland07-2027
High School Diploma -
George Jenkins High School
Lakeland 05-2019
Skills
- Customer support
- Payment processing
- Client relations
- Customer education
- File management
- System documentation
- Meeting deadlines
- Order processing
- Complaint handling
- Client support
- Database management
- Sales strategies
- Outbound calling
- Membership renewals
- Call triage
- Customer service
- Teamwork and collaboration
- Administrative and office support
- Microsoft office
- Computer skills
- Document and records management
- Calm and professional under pressure
- Issue and complaint resolution
- Multi-line phone talent
- Understanding customer needs
- Inbound call management
- Remote office availability
- Billing adjustments and refunds
- Recordkeeping strengths
- Customer data confidentiality
- Product knowledge
- Transaction processing
Timeline
Client Service Representative
Bartow Animal Clinic
05.2024 - Current
Client Patient Coordinator
AscendVets
10.2021 - 03.2024
Salon Operator
Baja Heat
08.2020 - 06.2021
Bachelor of Science - Radiology
Keiser University
High School Diploma -
George Jenkins High School
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