Leanna Murphy
Stearns,KY
Summary
Dedicated Assistant Store Manager with expertise in customer engagement, team leadership, and inventory management. Proven ability to foster loyalty and create a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Pine Knot, Kentucky
02.2023 - Current
- Engaged customers through personalized service, fostering loyalty and repeat business.
- Managed inventory processes, ensuring accurate stock counts and reducing shrinkage.
- Ensured operational compliance with company policies, maintaining high standards of store operations.
- Led a team of associates, fostering a positive work environment and encouraging professional development.
- Resolved customer inquiries and issues promptly, maintaining high levels of satisfaction.
- Trained new employees on store policies and procedures, ensuring consistency in service delivery.
- Maintained cleanliness and organization of the store, creating a welcoming atmosphere for customers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
cashier
Kroger
Whitley City, Kentucky
09.2022 - 02.2023
- Processed customer transactions efficiently at checkout, ensuring swift service during peak hours.
- Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming environment.
- Collaborated with team members to streamline checkout processes and improve service delivery.
- Resolved customer complaints promptly, ensuring positive resolutions and retaining customer loyalty.
- Handled cash and credit transactions accurately, minimizing discrepancies and errors.
- Supported loss prevention efforts by monitoring register activity for potential discrepancies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Some College (No Degree) -
Somerset Community College
Somerset, KYSkills
- Inventory management
- Visual merchandising
- Sales forecasting
- Cash handling
- Loss prevention
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Employee training
- Problem-solving
- Store opening and closing
- Staff supervision
- Sales techniques
- Goals and performance
- Vendor management
- Store organization
- Records management
- New hire training
- Process improvements
- Order management
- Upselling and cross selling
- Flexible schedule
- Relationship building and management
- Customer service
- Pricing and markdowns
- Transaction processing
- Employee coaching
- Sales strategies
- Team building and leadership
- Retail operations
- POS systems
- Stock management
- Operations
- Customer service management
- Attention to detail
- Issue resolution
- Customer service and engagement
Timeline
Assistant Store Manager
Family Dollar
02.2023 - Current
cashier
Kroger
09.2022 - 02.2023
Some College (No Degree) -
Somerset Community College