LeAnna Peeler
Lewisville,TX
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Professional and tactful in all situations. Focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships. Maintain meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Talented ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
6
6
years of professional experience
Work History
Clerical
JP Morgan Chase
04.2024 - Current
- Enhanced file organization by implementing a color-coded filing system for legal documents.
- Practiced thorough PII safety procedures
- Data Entry Verification
Office Manager
Access Counseling Group
07.2023 - 08.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Director of Front Office Operations
Jacob Joseph And Jabez Family Counseling
05.2018 - 06.2023
- Supervised and guided new employees.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients, adhered to safety procedures to prevent data breaches or misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Cross-Country travel for Staff Onboarding & Office Setup
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Lake Dallas High School
Lake Dallas, TX05.2021
Skills
- File and Data Retrieval Systems
- Schedule Management
- Administration and Operations
- Inventory Control
- Staff Management
- Database Maintenance
- Billing and Invoicing
- Records Organization and Management
- Customer Service
- Microsoft Office/Google Suite
- Making Appointments
- Administrative Support
- Front Office Management
- Spreadsheet Tracking
- Customer Needs Assessments
- Oral and Writing Communication
- Multi-Tasking Skill
- Data Entry
- Ledger Updates
Timeline
Clerical
JP Morgan Chase
04.2024 - Current
Office Manager
Access Counseling Group
07.2023 - 08.2023
Director of Front Office Operations
Jacob Joseph And Jabez Family Counseling
05.2018 - 06.2023
High School Diploma -
Lake Dallas High School