Summary
Overview
Work History
Education
Skills
Additional Experience
Why Leanna Is a High-Value Asset
Timeline
Generic

Leanna Ramos

Converse

Summary

Experienced and dynamic customer service and administrative professional with over 18 years of proven success in fast-paced environments, including aviation, telecommunications, sales, and hospitality. Recognized for strong leadership, exceptional communication skills, and a passion for delivering outstanding client experiences. Proficient in data entry, conflict resolution, team supervision, travel coordination, and strategic sales execution. A reliable and adaptable team leader with a consistent track record of exceeding performance goals and enhancing operational efficiency. A high-value asset ready to contribute to any forward-thinking organization.

Overview

14
14
years of professional experience

Work History

Customer Support and Services Representative

Southwest Airlines
01.2015 - 09.2024
  • Delivered front-line customer support via inbound calls regarding reservations, payments, policy questions, and complaints.
  • Accurately entered and updated customer data, itineraries, payments, and booking records.
  • Assisted with flight changes, check-ins, baggage services, and troubleshooting complex travel issues.
  • Maintained expert-level knowledge of travel policies, promotions, and airline systems.
  • Consistently received 100% satisfaction on customer feedback surveys.
  • Collaborated cross-functionally to resolve escalated concerns, demonstrating teamwork and conflict resolution.
  • Remote

Retail Sales Consultant & Finance Representative

AT&T
02.2011 - 01.2015
  • Drove customer engagement and sales by delivering tailored solutions in wireless, internet, and bundled services.
  • Met and exceeded individual and team sales goals through effective marketing and in-depth product knowledge.
  • Supported store operations through inventory tracking, merchandising compliance, and financial reconciliations.
  • Maintained audit readiness and led corporate audit training for South Texas stores, improving overall compliance.
  • Mentored new employees and provided coaching on sales techniques and procedural adherence.
  • Conducted weekly CARS reports, led store resets, and ensured operational excellence.

Education

Graduate -

Judson High School
San Antonio, TX
05.2005

Skills

  • Client relationship management

  • Team Leadership & Supervision

  • Data entry accuracy

  • Travel & Hospitality Coordination

  • Administrative management

  • Sales & Marketing Strategy

  • Conflict Resolution & Troubleshooting

  • Inventory management and audit compliance

  • Policy & Procedure Implementation

  • Proficient in Microsoft Word, Excel, and Outlook

  • CRM software proficiency

  • Reservation & Ticketing Systems

  • Inventory management expertise

  • Audit reporting analysis

  • Strong work ethic

  • Clerical support

  • Attention to detail

Additional Experience

Prior roles (not listed above) include team lead functions and hospitality support, contributing to hands-on experience in fast-paced, client-focused industries.

Why Leanna Is a High-Value Asset

Leanna’s career is built on consistent performance, leadership, and adaptability. Her ability to thrive in dynamic environments, combined with her natural leadership and administrative skillset, makes her uniquely suited to roles requiring both customer-facing engagement and behind-the-scenes operations. She is a proven problem solver who improves customer satisfaction, streamlines workflow processes, and elevates team performance—making her a versatile and impactful addition to any organization.

Timeline

Customer Support and Services Representative

Southwest Airlines
01.2015 - 09.2024

Retail Sales Consultant & Finance Representative

AT&T
02.2011 - 01.2015

Graduate -

Judson High School

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