Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leanna rice

trenton nj

Summary

Compassionate and dedicated Direct Care Worker with extensive experience at SERV Behavioral Health, skilled in medication administration and emotional support. Proven ability to enhance patient well-being through personalized care and effective crisis management. Committed to maintaining confidentiality and safety while fostering trust and dignity in every interaction.

Overview

15
15
years of professional experience

Work History

Direct Care Worker

SERV BEHAVIROL HEALTH
01.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Maintained clean, safe, and well-organized patient environment.
  • Transported clients to medical and dental appointments to provide support.

Lead Support Staff Member

ADVANCEING OPPORTUNITIES
04.2015 - Current
  • Delivered comprehensive reports on team performance metrics, highlighting opportunities for growth and improvement initiatives.
  • Facilitated cross-functional collaboration, enabling seamless integration of diverse perspectives in decision-making processes.
  • Provided ongoing support during times of change management through effective coaching techniques that fostered resilience in coping with transitions.
  • Regularly assessed team dynamics to identify strengths, weaknesses, opportunities, and threats, paving the way for targeted interventions designed to optimize individual contributions.
  • Enhanced team productivity by delegating tasks efficiently and providing clear instructions.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.

Housekeeping Aide

MEMORIAL HOSPITAL
07.2010 - 11.2015
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Reduced complaints by addressing guest concerns promptly and professionally.
  • Dusted and polished surfaces to achieve attractive shine.
  • Transported soiled linens to laundry facilities.
  • Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
  • Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
  • Prepared rooms with top-notch standards every time.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Removed soiled sheets, washcloths and towels.
  • Streamlined housekeeping processes for increased efficiency and timely room turnover.
  • Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Dietary Aide

Candler Hospital
10.2011 - 12.2014
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
  • Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Adjusted food preparation methods in accordance with customer requests.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

High School Diploma -

GROVES HIGH SCHOOL
Savannah, GA
07-1997

Skills

  • Patient care
  • Medication administration
  • Reliability and punctuality
  • Meal preparation
  • Personal hygiene assistance
  • CPR certified
  • Compassionate caregiving
  • Emotional support
  • Care plan assessment
  • First aid and safety
  • Nutrition monitoring
  • Progress documentation
  • Mobility assistance
  • Care plan management
  • Behavioral management
  • Client documentation
  • Physical therapy support
  • Behavior redirection
  • Professional boundaries
  • Client safety and first aid
  • State regulations
  • Healthcare documentation
  • Direct patient care
  • Appointment scheduling
  • Goal setting
  • Safety monitoring
  • Indirect patient care
  • ADL support
  • Patient education
  • Health and safety requirements
  • Client transportation
  • Nutrition
  • Crisis management
  • Daily living support
  • HIPAA compliance
  • Verbal and written communication
  • Behavioral support
  • Positive reinforcement
  • Life skills training
  • Report writing
  • Personal care assistance
  • Healthcare
  • Support plan management
  • Health services
  • First aid and CPR
  • Personal care aide
  • Household cleaning
  • First aid certification
  • Fast learner
  • Caring companionship
  • Meal planning and preparation
  • Light housekeeping
  • CPR certification
  • Safety compliance
  • Direct care aide
  • Cooking meals
  • Vitals monitoring and documentation
  • CPR/AED

Timeline

Direct Care Worker

SERV BEHAVIROL HEALTH
01.2021 - Current

Lead Support Staff Member

ADVANCEING OPPORTUNITIES
04.2015 - Current

Dietary Aide

Candler Hospital
10.2011 - 12.2014

Housekeeping Aide

MEMORIAL HOSPITAL
07.2010 - 11.2015

High School Diploma -

GROVES HIGH SCHOOL

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