Leanna Roberts
Shawnee,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Winder Operator
Imperium Supply
04.2024 - Current
- Adhered to safety regulations, maintaining a clean and organized work environment for all team members.
- Ensured optimal product quality with thorough attention to detail during winding operations.
- Notified supervisor of observations regarding working conditions and machine functionality.
- Consistently met or exceeded performance goals established by management through diligent work practices.
- Optimized machinery component alignment to meet specifications of each production run.
- Evaluated completed products to identify errors and verify conformance with production tolerances.
Line Worker
Amazon
11.2019 - 12.2019
- Used technology like smartphones and handheld devices to sort, scan, and prepare orders
- Kept product moving on the line at a fast pace
- Adhered to safety, efficiency, and quality standards set out by the company
- Read blue print and tape measure when setting up a new area
- Kept the area and equipment clean and free of hazards
- Monitored the assembly line and removed faulty products
Correctional Officer
Texas Department of Criminal Justice
02.2015 - 08.2015
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Enforced resident behavior management system and wrote incident reports for infractions
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Maintained daily logs and communications with all other areas of the facility at all times
- Maintained correct physical head count at all times
- Supervised the meal distribution and observed inmates during meals
- Continually monitored dormitories for inappropriate activity and conducted security checks
- Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
- Supervised inmates during meals, visits, recreation, telephone calls and shower time
- Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
Customer Advocate II
Blue Cross Blue Shield - HCSC
11.2010 - 09.2014
- Maintained thorough and detailed documentation of customer interactions and outcomes
- Consulted with customers in a professional manner and worked to resolve their questions such as obtaining health insurance, benefits, and claims issues
- Used different knowledge banks to research customer problems and develop accurate responses
- Researched problems with benefits, accounts and services with speed and accuracy
- Reached out to providers to help develop comprehensive solutions
- Confirmed that appropriate changes were made to resolve customers' problems
- Balanced the needs of multiple customers simultaneously
- Offered exceptional customer service to differentiate and promote the company brand
- Built and maintained effective relationships with peers and upper management
- Attended team meetings each month to voice concerns and offer constructive feedback to others
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Educated customers on products
- Kept abreast of rapidly evolving technology and software
- Trained new employees on company customer service policies and service level standards
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
Administrative Assistant
West Texas Inspection
08.2009 - 08.2010
- Engaged with customers and worked to resolve their service issues
- Handled incoming and outgoing correspondence, including mail, email and faxes
- Consistently recognized by management for providing superior customer service
- Managed clerical needs of company employees, including copying, faxing and file management
- Prepared invoices, set up payments, and tracked employee hours
Claims Examiner
Blue Cross Blue Shield - HCSC
02.2009 - 08.2009
- Prioritized and multitasked based on needs and claim aging
- Processed claims requiring further investigation such as Coordination of Benefits
- Researched benefits and policies to process claims correctly
- Used typing and data entry skills daily
- Used clear and concise written and verbal communication skills
Office Clerk - Temporary Position
Manpower - Abilene Regional Medical Center
12.2004 - 05.2005
- Greeted customers with a professional approach and provided friendly, knowledgeable assistance
- Maintained reception area clean and neat to provide visitors with a positive impression
- Managed clerical needs of company employees, including copying, faxing and file management
- Managed new files and retrieval requests with speed and accuracy
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, faxed reports and scanned documents
- Handled and processed confidential patient information
- Maintained the front desk and reception area in a neat and organized fashion
Education
Associate of Arts - Business
Cisco Junior College
Cisco, TX01.2016
Certificate - Financial Services
Gordon Cooper Technology Center
Oklahoma City, OK01.2004
High School Diploma - General Studies
Dale High School
Dale, OK01.2004
Skills
- Team player
- Proactive multitasker
- Data Entry
- Communication skills
- Invoicing
- Professional
- Office equipment operations
- Strong problem solver
- Time management
- Organization
- Call center experience
- Computer proficiency
- Follow-up skills
- Documentation
Timeline
Winder Operator
Imperium Supply
04.2024 - Current
Line Worker
Amazon
11.2019 - 12.2019
Correctional Officer
Texas Department of Criminal Justice
02.2015 - 08.2015
Customer Advocate II
Blue Cross Blue Shield - HCSC
11.2010 - 09.2014
Administrative Assistant
West Texas Inspection
08.2009 - 08.2010
Claims Examiner
Blue Cross Blue Shield - HCSC
02.2009 - 08.2009
Office Clerk - Temporary Position
Manpower - Abilene Regional Medical Center
12.2004 - 05.2005
Certificate - Financial Services
Gordon Cooper Technology Center
High School Diploma - General Studies
Dale High School
Associate of Arts - Business
Cisco Junior College
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