Leanna Rodriguez
Spring
Summary
Professional dental assistant and military veteran with experience in patient care, sterilization, and dental radiography. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in chairside assistance, infection control, and patient communication. Known for positive attitude and effective interaction with both patients and dental professionals, attention to detail, and commitment to excellence and growth. Career supported by dental assisting certificate and diploma.
Overview
7
7
years of professional experience
Work History
Field Food Examiner
EcoLab (Acquisition-Deloitte June 03, 2023)
04.2023 - 08.2024
- Traveled to assigned client's and performed over 900 quality assurance and food brand protection examinations in accordance with the client's program
- Verified proper cleaning and operational practices of employees at each restaurant establishment
- Responsible for producing accurate and consistent evaluations
- Checked temperatures, refrigerators, pest control records, and overall conditions of facilities
- Food Safety assessment
Team Lead Manager
Strategic Data Systems
07.2022 - 04.2023
- Being a subject matter expert, monitoring ques, mentoring agents, also assisting with troubleshooting issues and reporting them to upper management
- Created a training manual for team leads with guidance and procedures on the role as a Team Lead
- Supervised a team 14 Employees in total
- Monitored the call center employee performance using real-time data and reports as well as provided hands-on training
Customer Service Representative
Strategic Data Systems
11.2021 - 07.2022
- Phone agent assisting members with their pay, records, retirement process, resolve issues, and where to locate information about procedures
- Performed operations, personnel management and technical competent services in accordance with Navy regulations
- Provided outstanding customer service
- Captured data from every customer interaction across all communication channels
Administrative Specialist
United States Navy
11.2020 - 11.2021
- Administrative tasks such as filing personnel documents, answering office calls, taking messages, greeting office visitors, and scheduling meetings
- Resolved customer complaints and answered customer's question's regarding policies and procedures
- Prepared and edited confidential correspondence, memorandums, reports, and presentations
Record Keeper
United States Navy
03.2017 - 11.2020
- Scanned and filed documents, records, and correspondence according to company Standard Operating
- Checked and audited records for correctness
- Recorded, stored and analyzed information using accounting software
- Prepared and inspected all food in accordance with FDA regulations to ensure safe consumption
- Inventoried and unloaded more than 100 shipments from delivery trucks valued at over $70K in products
Education
Associate of Art (A.A) - General Studies
University of Maryland Global Campus
College Park, MD12.2022
Skills
- HIPAA compliance
- Patient record management
- Detail-oriented mindset
- Communication and interpersonal skills
- Oral hygiene education
- Excellent communication
- Equipment sterilization
- Patient care excellence
Timeline
Field Food Examiner
EcoLab (Acquisition-Deloitte June 03, 2023)
04.2023 - 08.2024
Team Lead Manager
Strategic Data Systems
07.2022 - 04.2023
Customer Service Representative
Strategic Data Systems
11.2021 - 07.2022
Administrative Specialist
United States Navy
11.2020 - 11.2021
Record Keeper
United States Navy
03.2017 - 11.2020
Associate of Art (A.A) - General Studies
University of Maryland Global Campus
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