Summary
Overview
Work History
Education
Skills
Timeline
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LEANNA ROWLAND

Cleveland

Summary

With over a decade of diverse professional experience, I have held critical roles in customer service and healthcare operations. Expertise in ensuring the highest standards of cleanliness and functionality of surgical instruments, while excelling in enhancing customer satisfaction and loyalty through effective complaint resolution and service delivery. Known for keen ability to adhere to strict standards and protocols, ensuring safety and efficiency in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Rideshare Driver and Delivery Driver

Uber Eats
10.2023 - Current
  • Efficiently completes delivery drop-offs, ensuring timely service and high customer satisfaction
  • Follows all customer delivery instructions, enhancing overall user experience and reliability
  • Confirms pick-ups and drop-offs promptly, maintaining an efficient delivery schedule
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized feedback from riders to improve service offerings continually.
  • Increased ride acceptance rates to ensure consistent service availability.
  • Reinforced rideshare company's reputation through professional conduct and exceptional service.

Sterile Processing Technician

Cleveland Clinic Main Campus
04.2021 - 12.2021
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Inspected sterile package integrity prior to distribution.
  • Verified and maintained proper documents and records for sterilization.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Recorded biologicals and test results.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
  • Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.

Customer Service associate

WAWA
07.2018 - 11.2020
  • Addressed customer needs and resolved concerns, enhancing satisfaction and loyalty
  • Provided primary support to internal and external customers, improving service efficiency
  • Promoted diverse service options, significantly boosting sales revenue
  • Maintained supply levels to meet demand, ensuring smooth operations
  • Created personalized beverages, leading to improved sales and customer satisfaction
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Hygiene Assistant

Rinehart Dental
02.2017 - 01.2019
  • Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs
  • Arranged and organized dental equipment and instrumentation according to guidelines established by ADA
  • Adhered to confidentiality laws established by [State] and federal government regarding HIPAA
  • Assisted doctors and hygienists during root canals, cavity fillings and wisdom teeth extraction
  • Administered routine dental hygiene procedures and treatments
  • Complied with OSHA and corporate safety policies and standards
  • Monitored and updated hygiene schedules by rescheduling appointments and scheduling new appointments
  • Prepared patient for x-rays and gathered x-ray films
  • Managed hygienist schedules with calendaring software to maintain steady patient flow
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Prepared patient X-rays and images for review by dentist
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
  • Staged tray for procedures by arranging dental instruments and equipment
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures

Cashier

McDonald's
04.2015 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced shopping experience, provided product information and location assistance.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Cashier

Dave's Supermarket
07.2014 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.

Education

High School Diploma -

ECOT
Columbus, Ohio
06.2013

Skills

  • Self-direction
  • Quality assurance
  • Money handling
  • Replenishing
  • Medical terminology
  • Creative problem solving
  • Customer support
  • Complaint resolution
  • Manual dexterity
  • Treatment room cleanup
  • Adaptability
  • Service delivery
  • Surgical instruments maintenance
  • Personalized experiences
  • Multitasking
  • Sales experience
  • Inventory management
  • Conflict resolution
  • Schedule management and triage

Timeline

Rideshare Driver and Delivery Driver

Uber Eats
10.2023 - Current

Sterile Processing Technician

Cleveland Clinic Main Campus
04.2021 - 12.2021

Customer Service associate

WAWA
07.2018 - 11.2020

Hygiene Assistant

Rinehart Dental
02.2017 - 01.2019

Cashier

McDonald's
04.2015 - 06.2016

Cashier

Dave's Supermarket
07.2014 - 02.2016

High School Diploma -

ECOT

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LEANNA ROWLAND