Summary
Overview
Work History
Education
Skills
Timeline
Server

Leanna Smith

Grand Rapids,MI

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to enhance guest experiences through attentive service and effective cash handling. Recognized for upselling techniques that increased sales and for fostering positive relationships with customers, ensuring satisfaction in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Server

Mary’s Bistro
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Pancake House
04.2024 - 10.2025
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Bonefish Grill
11.2023 - 04.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

TGI Fridays
03.2022 - 11.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Olive Garden
06.2019 - 03.2022
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

Insurance Adjuster Licenses in 4 States - Insurance Adjusting

Adjusterpro
Online
06.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention

Timeline

Server

Mary’s Bistro
04.2025 - Current

Server

Pancake House
04.2024 - 10.2025

Server

Bonefish Grill
11.2023 - 04.2024

Server

TGI Fridays
03.2022 - 11.2023

Server

Olive Garden
06.2019 - 03.2022

Insurance Adjuster Licenses in 4 States - Insurance Adjusting

Adjusterpro

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