Leanna Swan
Josephine,TX
Summary
Distinguished and exceptionally effective Global Enterprise Account Manager with a proven track record of 20 years in technology solution sales to Fortune 500 multinational companies. Expertise in building strong relationships with key stakeholders, understanding unique business needs, and delivering tailored solutions that drive revenue growth and foster long-term partnerships. Stay ahead of industry trends to provide innovative solutions for complex challenges. Consistently exceed sales targets and drive bottom-line results for clients through strong negotiation skills and strategic mindset.
Overview
25
25
years of professional experience
Work History
Global Enterprise Account Executive
Comcast
01.2024 - Current
- Responsible for the development of territories and driving the sales of Comcast Business strategic products and solutions in new markets.
- Developed the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating of local partnerships and organizational affiliations.
- Created and delivered face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest products and services in tech.
- Designed and delivered live sales presentations to prospective clients, developed relationships with clients and the community.
Strategic Account Manager
T-Mobile
06.2018 - 12.2023
- Support and grow numerous multi-million-dollar accounts annually in collaboration with Sr Manager of Strategic accounts, Client Partner Executives
- (Strategic, Government, Federal Government, Major and Public Sector accounts)
- Developed and executed strategic marketing plans increasing product line revenues by 50%
- Develop relationships with clients, sales representatives, direct leadership, and peers to improve overall customer experience revenue growth
- Overachieve by 30% sales targets, developing cross-country projects and strategic alliances
- Active participation in weekly/monthly conference calls with key account decision makers to assist in customer account management and growth
Customer Success Manager
T-Mobile
01.2007 - 06.2018
- Supported and grew numerous multi-million-dollar accounts annually in collaboration with senior sales account managers (Government, Federal Government, Major and Public Sector accounts)
- Developed relationships with clients, sales representatives, direct leadership, and peers to improve overall customer experience
- Facilitated team meetings, providing high-importance agenda items and fielding questions for my team
- Active participation in weekly/monthly conference calls with key account decision makers to assist in customer account management and growth
- On-boarded new companies with sales team and assist in account growth by making recommendations for best possible experience with T-Mobile
- Independently managed, resolved, and improved operational processes for a national government and corporate customers with complex billing issues collected over $2M in payments owed to T-Mobile
- Retained and grew 100+ large enterprise accounts by 30% by establishing personalized customer success strategies
- Managed and supported 250+ accounts and retained key clients and relationships through strategic outreach, ongoing support and content value-add
- Trained a team of 20 to exceed customer expectations and increase customer satisfaction
- Implemented videos and 1-on-1 screen-share sessions as part of the personalized customer service experience
Regulatory Specialist
T-Mobile
01.2000 - 01.2007
- Responsible for the design, implementation, and execution of FCC regulatory requirements and controls for T-Mobile Government accounts
- Monitored and complete FCC audit requests, regulatory filings, and quality assurance reviews
- Facilitate regulatory training with Sales, Legal, Marketing, and other business units to ensure program compliance and risk mitigation
- Proactively proposed and implemented a company-wide project for dealing with unexpected regulatory changes through 2000-2007
Education
High School Diploma -
Bellingham High school
Bellingham, WASkills
- Client Relations
- Customer Success
- Project Management
- Business Development
- Google Workspace
- Microsoft Office
- Quality Assurance
- Strategic Planning
- Contract Negotiation
- Marketing
- Sales Operations Analysis
- Financial Planning
- Account Management
- Capture RFP
- Executive Presentation
- C-Suite
- Forecasting
- Salesforce
- CLM
- Regulatory
- Excel
- Sales lifecycle management
- Solution selling
- Mentoring
- Pipeline management
- Pipeline development
- Cold calling
- Operations
Websites
Accomplishments
- 2023 Peak Winner
- Q1, Q4 2022/Q1 2023 Winner Circle
- Strategic Central Top Sales Team 2021
- Winner's Circle 2021, Q4 2020, Q1 2021, Q4 2021
ACHIEVEMENTS
2024 President's Club
2023 Peak Winner
Q1, Q4 2022/Q1 2023 Winner Circle
Strategic Central Top Sales Team 2021
Winner’s Circle 2021, Q4 2020, Q1 2021, Q4 2021
Timeline
Global Enterprise Account Executive
Comcast
01.2024 - Current
Strategic Account Manager
T-Mobile
06.2018 - 12.2023
Customer Success Manager
T-Mobile
01.2007 - 06.2018
Regulatory Specialist
T-Mobile
01.2000 - 01.2007
High School Diploma -
Bellingham High school
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