Leanna Torres
San Angelo
Overview
20
20
years of professional experience
Work History
Medical Assistant
Shannon Medical Center
San Angelo, TX
05.2023 - Current
- Assisted with patient intake and data entry, ensuring accurate record-keeping.
- Prepared examination rooms and maintained medical supplies for efficient operations.
- Conducted routine vital sign checks, enhancing patient care consistency.
- Supported physicians during procedures, streamlining workflow and improving patient experience.
- Educated patients on treatment plans and medication instructions, fostering adherence to health guidelines.
- Collaborated with healthcare team to optimize patient scheduling and minimize wait times.
- Trained new staff and Howard students on office protocols and best practices to enhance team efficiency and performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Patient Experience Representative
Shannon Clinic
San Angelo, TX
02.2022 - 05.2023
- Greeted patients upon arrival and provided them with a warm and welcoming environment.
- Assisted in scheduling appointments, verifying patient information, and collecting payments.
- Provided support to staff members and other departments when needed.
- Answered incoming calls, responding promptly to inquiries or complaints from patients or family members.
- Monitored patient flow throughout the facility, ensuring that all areas were running efficiently.
- Created detailed reports for management on customer service metrics such as wait times, quality of service and customer satisfaction ratings.
- Maintained accurate records of patient interactions, including notes about conversations and follow-up action items.
- Conducted exit interviews with departing patients to assess overall satisfaction levels with their experience at the facility.
- Resolved conflicts between staff members and patients in an effective manner while maintaining professionalism.
- Coordinated activities related to special events such as health fairs or community outreach programs.
- Collaborated with other departments to ensure that patient needs were met in a timely manner.
- Managed the daily operations of the front desk area, including assigning tasks to staff members and managing workflow during peak hours.
- Developed strategies for improving customer service processes based on feedback from patients and employees.
- Performed administrative duties such as filing paperwork, entering data into computer systems, photocopying documents and preparing mailings.
- Assisted in training new Patient Experience Representatives on policies, procedures and best practices.
- Ensured compliance with HIPAA regulations by properly handling confidential patient information.
- Provided assistance with any medical billing issues that arose during check-in or check-out process.
- Communicated effectively with physicians regarding appointment status updates or changes.
- Facilitated communication between patients' families and caregivers and healthcare providers.
- Followed up with discharged patients via phone call or email after their visit was completed.
- Participated in departmental meetings to discuss ways of enhancing the overall patient experience.
Office Coordinator
AC Heating and Air Conditioning Services
San Angelo, TX
01.2022 - 05.2022
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Patient Access Representative
Shannon Medical Center
San Angelo, TX
06.2005 - 02.2016
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
Education
Some College (No Degree) -
Howard College
High School Diploma -
Lakeview High School
05.1999
Skills
- Employee Trainer
- Customer Experience
- Medical Terminology
- Patient Referral
- HIPAA Regulations
- Multitasking Abilities
- Time Management
- Chart Experience
- Reliable team player
- CPR
Timeline
Medical Assistant
Shannon Medical Center
05.2023 - Current
Patient Experience Representative
Shannon Clinic
02.2022 - 05.2023
Office Coordinator
AC Heating and Air Conditioning Services
01.2022 - 05.2022
Patient Access Representative
Shannon Medical Center
06.2005 - 02.2016
Some College (No Degree) -
Howard College
High School Diploma -
Lakeview High School
Education and Training
other,other