Leanna Young
Manager
Roswell,NM
Summary
Highly dedicated and self-motivated manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring over 2 years of experience to dynamic new position.
Overview
3
3
years of professional experience
Work History
Night Manager
Farmers Country Market
Roswell, NM
09.2017 - 01.2020
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Applied strong leadership talents and problems- solving skills to maintain team efficiency and organize workflow to meet any detail demand.
- Set and managed schedules to give proper coverage to require areas and meet customer service demands.
- delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.
- Managed invoicing and payment processing operations.
Cashier
Farmers Country Market
Roswell, New Mexico
09.2016 - 09.2017
- Greet every customer with a smile.
- Counted cash in register drawer at the beginning and end of shift.
- Checked identification for proof-of- age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items and join reward programs.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliances.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
CNA, Moniter Tech
Lovelace Regional Hospital
Roswell, New Mexico
06.2010 - 07.2016
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intakes to help patients achieve nutritional objectives and support wellness goals.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Grocery Bagger
Farmers Country Market
Roswell, New Mexico
01.2006 - 06.2010
- Pleasantly greeted customers and provided prompt and courteous service.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Bagged merchandise carefully to prevent damage of delicate items.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Collected carts from parking lot and designated return locations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
- Directed customers to appropriate areas in store to assist with locating products.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
High School Diploma -
Roswell High School
Roswell, NM 08.2006 - 05.2010
Associate of Applied Science - Nursing
Eastern New Mexico University - Roswell
Roswell, NM 08.2012 - 05.2013
Skills
Motivated team player
Skilled problem solver
Active listening skills
Sales leadership
People management
Reservations management
Bank deposit preparation
Accurate money handling
Office and staffing streamlining
Policy and procedure adherence
Timeline
Night Manager
Farmers Country Market
09.2017 - 01.2020
Cashier
Farmers Country Market
09.2016 - 09.2017
Associate of Applied Science - Nursing
Eastern New Mexico University - Roswell
08.2012 - 05.2013
CNA, Moniter Tech
Lovelace Regional Hospital
06.2010 - 07.2016
High School Diploma -
Roswell High School
08.2006 - 05.2010
Grocery Bagger
Farmers Country Market
01.2006 - 06.2010