Leanna Young
Manager
Roswell,NM
Summary
Highly dedicated and self-motivated manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring over 2 years of experience to dynamic new position.
Overview
3
3
years of professional experience
Work History
Night Manager
Farmers Country Market
Roswell, NM
09.2017 - 01.2020
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Applied strong leadership talents and problems- solving skills to maintain team efficiency and organize workflow to meet any detail demand.
- Set and managed schedules to give proper coverage to require areas and meet customer service demands.
- delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.
- Managed invoicing and payment processing operations.
Cashier
Farmers Country Market
Roswell, New Mexico
09.2016 - 09.2017
- Greet every customer with a smile.
- Counted cash in register drawer at the beginning and end of shift.
- Checked identification for proof-of- age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items and join reward programs.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliances.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
CNA, Moniter Tech
Lovelace Regional Hospital
Roswell, New Mexico
06.2010 - 07.2016
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intakes to help patients achieve nutritional objectives and support wellness goals.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Grocery Bagger
Farmers Country Market
Roswell, New Mexico
01.2006 - 06.2010
- Pleasantly greeted customers and provided prompt and courteous service.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Bagged merchandise carefully to prevent damage of delicate items.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Collected carts from parking lot and designated return locations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
- Directed customers to appropriate areas in store to assist with locating products.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
High School Diploma -
Roswell High School
Roswell, NM 08.2006 - 05.2010
Associate of Applied Science - Nursing
Eastern New Mexico University - Roswell
Roswell, NM 08.2012 - 05.2013
Skills
Motivated team player
undefinedTimeline
Night Manager
Farmers Country Market
09.2017 - 01.2020
Cashier
Farmers Country Market
09.2016 - 09.2017
Associate of Applied Science - Nursing
Eastern New Mexico University - Roswell
08.2012 - 05.2013
CNA, Moniter Tech
Lovelace Regional Hospital
06.2010 - 07.2016
High School Diploma -
Roswell High School
08.2006 - 05.2010
Grocery Bagger
Farmers Country Market
01.2006 - 06.2010
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