Leanna Denise House
Conway,AR
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Qualified Behavioral Health Provider
Arisa Health
Conway, AR
10.2023 - Current
- Coordinates and documents all information regarding patient behavior, level of functions, emotional status and current team member interventions. Completes all documentation before the end of shift.
- Provide services to persons with mental illness as defined by the treatment plan such as behavioral assistance, child and your support services, crisis stabilization, adult rehabilitative day, life skills development, partial hospitalization, and other support services.
- Function as part of a multidisciplinary team and communicates client progress to team.
- Provides timely and quality documentation of clinical services.
Mental Health Technician
Arisa Health
Conway, AR
07.2023 - 10.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Caregiver
First Choice Senior Services
Little Rock, AR
08.2018 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Behavioral Health Associate
Little Creek Behavioral
Conway, AR
06.2022 - 07.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Dietary Aide
Brookdale Senior Living, Care
Conway, AR
09.2017 - 01.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
Senior Shift Leader
NPC International, Pizza Hut
Conway, AR
03.2015 - 09.2017
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food preparation, production, and plating for quality control.
Key Holder Leader
Fred’s
Clarksdale, MS
12.2012 - 12.2013
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
Shift Manager
Taco Bell
Sherwood, AR
06.2011 - 11.2012
- Open, Closed, Inventory
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Diploma -
Benton Harbor High School
Benton Harbor, MISkills
- Managing Routines
- Supplier Relations
- E-Commerce Strategy
- Job Assignments
- Performance Tracking and Evaluations
- Overseeing Employees
- Verbal and Written Communication
- Staff Management
- Reconciling Cash Drawers
- Team Leadership
Timeline
Qualified Behavioral Health Provider
Arisa Health
10.2023 - Current
Mental Health Technician
Arisa Health
07.2023 - 10.2023
Behavioral Health Associate
Little Creek Behavioral
06.2022 - 07.2023
Caregiver
First Choice Senior Services
08.2018 - Current
Dietary Aide
Brookdale Senior Living, Care
09.2017 - 01.2019
Senior Shift Leader
NPC International, Pizza Hut
03.2015 - 09.2017
Key Holder Leader
Fred’s
12.2012 - 12.2013
Shift Manager
Taco Bell
06.2011 - 11.2012
Diploma -
Benton Harbor High School