Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leanna Rene Diaz

National City,CA

Summary

Meticulous team player with a keen eye for detail and robust organizational abilities. Capable of managing multiple projects concurrently with a high level of precision.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Loan Service Representative

Balboa Thrift & Loan
09.2020 - Current
  • Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
  • Establish automatic payments, encompassing ACH transactions, debit card transactions, and internal autopay.
  • Handle payments, payoffs, and collateral releases efficiently.
  • Monitor NSF reports and address rejected items through appropriate processing.
  • Offer daily customer service over the telephone.
  • Conduct teller functions, such as processing payments.
  • Mastered the creation of electronic titles.

Receptionist/Acura Cashier

Ball Automotive Group
04.2018 - 04.2020
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Managed telephone switchboard operations, handling incoming calls by answering, screening, or forwarding them as necessary
  • proficiently processed payments, adeptly handling both cash and credit transactions.

Instructional Assistant

Chula Vista Elementary School District
09.2017 - 04.2018
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Implemented and enforced administration policies and rules governing student conduct.


Receptionist/Inventory Clerk

Fuller Honda
09.2015 - 06.2017
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Organized invoices and repair orders
  • Established files, and upheld records.
  • Accepted payments and documented receipts for services rendered.

Education

Bachelor of Arts - Sociology

University of California - San Diego
La Jolla, CA
06.2027

Associate of Arts - Sociology

Southwestern College
Chula Vista, CA
12.2020

Skills

  • Data entry accuracy
  • Organizational Proficiency
  • Customer Inquiry Management
  • Enhancing Customer Satisfaction
  • Active Listening and Learning Skills
  • Proficient in handling money (cash and electronic payments)
  • Bilingual customer service expertise
  • Payment Analysis Competence
  • Critical Thinking Abilities

Certification

Customer Service and Dealing with Difficult People

Languages

Spanish

Timeline

Loan Service Representative

Balboa Thrift & Loan
09.2020 - Current

Receptionist/Acura Cashier

Ball Automotive Group
04.2018 - 04.2020

Instructional Assistant

Chula Vista Elementary School District
09.2017 - 04.2018

Receptionist/Inventory Clerk

Fuller Honda
09.2015 - 06.2017

Bachelor of Arts - Sociology

University of California - San Diego

Associate of Arts - Sociology

Southwestern College

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Leanna Rene Diaz