Leanne Bartelt
Oostburg,WI
Summary
Dedicated employee with experience from healthcare to manufacturing. Starting on the bottom and working hard to get further up. Committed to learning and advancing, with strong teamwork and problem-solving abilities. Striving for the best outcome and product to come out of a company's doors. Compassion for others, skilled to also coach when needed, with attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RA/Medicine Technician
Pine Haven Christian Communities
Oostburg, WI
01.2026 - Current
- Administered medications and treatments as instructed by healthcare professionals.
- Maintained accurate patient records using electronic health record systems.
- Assisted in monitoring vital signs and reporting changes to nursing staff.
- Ensured compliance with safety protocols and infection control measures.
- Educated patients on medication usage and potential side effects.
- Collaborated with care teams to support patient-centered care initiatives.
- Participated in training sessions to enhance technical skills and knowledge base.
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
- Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.
- Supported pharmacy operations with effective communication between team members, fostering a collaborative work environment that improved overall performance.
- Improved patient care by accurately preparing and dispensing medications in a timely manner.
- Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance.
Teller
Bank First National
Sheboygan, WI
11.2024 - 04.2026
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries regarding account services and products.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Supported cross-selling of bank products to meet customer financial needs.
- Ensured compliance with banking regulations and security procedures during transactions.
- Resolved customer issues promptly, improving overall banking experience.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Production Line Leader
Masters Gallery Foods
Oostburg, WI
07.2024 - 11.2024
- Supervised daily production activities, ensuring adherence to safety and quality standards.
- Streamlined workflow processes, enhancing overall efficiency of the production line.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated with maintenance teams to minimize downtime and optimize equipment performance.
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Set up machining, performed required maintenance and made adjustments to machines.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
Assistant Team Leader
Johnsonville Sausage
Sheboygan Falls, WI
02.2020 - 06.2024
- Led team in achieving production targets through effective workflow management.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Mentored new team members on standard operating procedures and safety protocols.
- Coordinated cross-functional collaboration to streamline communication between departments.
- Developed training materials aimed at improving employee performance and adherence to quality standards.
- Facilitated regular team meetings to discuss progress, challenges, and strategic initiatives.
- Managed team workload to reach targets for specific tasks.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Managed team workload to reach production targets.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Contributed to the development of long-term strategic plans for the department while actively participating in the execution of these initiatives.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
- Conducted new-hire training two times per year.
- Resolved conflicts among team members diplomatically while maintaining a professional work environment.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Supervised a team of 30 co-workers.
- Covered shift shortages for all shifts to keep production schedule on time.
- Maintained open lines of communication with all stakeholders involved in departmental activities while promptly responding to inquiries or concerns raised by clients or colleagues alike.
- Created staff schedules, approved requested time off and updated reports.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build a a team of top performers.
- Maintained overall a safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Observed packing operations to verify conformance to specifications.
- Stepped in as active Team Lead for the last 6 months of our time at the plant
- Supported and helped team members apply and find other positions within the company
- Led the team through news of our lines and plant being shut down; along with all the changes that came after
- Worked closely with FSQ (Food Safety and Quality) to ensure the product was at the highest quality.
- Worked with the Safety Team to ensure Safety was the most important
- Worked with RedZone and implemented it into the everyday tasks
- Attended Leadership classes and Workshops that were provided and offered
- Worked with fellow departments such as Maintenance and Sanitation for any support needed
- Managed Kronos, SOP and Relias trainings
Assistant Manager
Piggly Wiggly Supermarket
Campbellsport, WI
03.2015 - 01.2017
- Led customer service team to improve service quality and efficiency.
- Developed training programs to improve staff performance and customer interactions.
- Implemented new ticketing system, streamlining issue resolution processes.
- Analyzed customer feedback to identify trends and drive service improvements.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Mentored junior staff, fostering a culture of continuous learning and development.
- Managed escalated customer issues, providing timely resolutions and maintaining satisfaction levels.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
- Developed strong relationships with customers, providing personalized assistance and support.
- Managed budgets effectively by monitoring expenses closely and finding ways to cut costs without sacrificing service quality or employee morale.
- Analyzed data on customer interactions to identify trends and patterns that informed process changes aimed at improving outcomes for clients.
- Reduced wait times by streamlining processes and implementing efficient workflow systems within the department.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Kewaskum High School
Kewaskum, WI06.2008
No Degree - Associate Degree in Healthcare Management
Anthem Collage
Skills
- Patient care
- Patient assessments
- Daily living assistance
- Healthcare compliance
- Safety management
- HIPAA compliance
- Privacy and confidentiality
- Willingness to learn
- Reliability
- Collaboration
- Teamwork
- Attention to detail
- Customer service
- Conflict resolution
- Computer proficiency
- Issue resolution
- Coaching
- Team supervision
- Team motivation
- Team building
- Leadership
Certification
Certification Classes that were offered at Johnsonville:
Crucial Conversations
Coaching 101
Emotional Behaviors
Inside Out Coaching
Timeline
RA/Medicine Technician
Pine Haven Christian Communities
01.2026 - Current
Teller
Bank First National
11.2024 - 04.2026
Production Line Leader
Masters Gallery Foods
07.2024 - 11.2024
Assistant Team Leader
Johnsonville Sausage
02.2020 - 06.2024
Assistant Manager
Piggly Wiggly Supermarket
03.2015 - 01.2017
High School Diploma -
Kewaskum High School
No Degree - Associate Degree in Healthcare Management
Anthem Collage