Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Leanne Bobo

Summary

Dedicated professional with over 11 years of experience as a Packaging Technician and 6 years in custodial roles within educational settings. Skilled in fostering positive relationships with diverse stakeholders, including students, parents, and administrators. Proven ability to multitask effectively while maintaining a strong focus on customer satisfaction and achieving positive outcomes. Recognized for exceptional communication and interpersonal skills that enhance customer engagement and drive sales growth. Committed to continuous improvement and excellence in every task, ensuring a collaborative and results-oriented approach.

Overview

27
27
years of professional experience

Work History

Lead Sales Associate

Toys"R"Us
02.2014 - 05.2018

Customers came in and I helped them find products they wanted and showed them other products that they might want as well. I was responsible for doing transactions at the cash register and encouraging customers to come back for our sales. I was responsible for training new sales associates. I

  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Processed and stocked merchandise in accordance with store standards.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.

Cafeteria Monitor

Copperas Cove Independent School District
02.2016 - 03.2018

My responsibilities include but not limited to helping children during their lunch at school. I was the lead cafeteria monitor. I am responsible to teach and train the new employees. I effectively monitor the children to ensure they are safe and are eating during their mealtime. I am on a set schedule and have to complete my task in a timely manner. Multi-task by picking up their trash and give them utensils or water if they need or want any. I listen to their stories or complaints and help resolve any issues. I do the paperwork after each shift and give it to the principle. I talk with administration, teachers, parents, and students every day and help in any way I can. If I cannot help them I direct them to someone who can.

  • Contributed to the development of new lunch programs designed to meet diverse dietary needs and preferences of students.
  • Conducted regular safety inspections of the cafeteria space, identifying and resolving potential hazards quickly.
  • Maintained a clean and organized dining area for improved student experience.
  • Consistently upheld school policies regarding conduct, cleanliness, and punctuality throughout daily operations.
  • Supported special events in the cafeteria such as themed meals or holiday celebrations, creating an engaging atmosphere for students.
  • Implemented effective crowd control techniques to manage the flow of students during meal times.
  • Trained new Cafeteria Monitors on policies, procedures, and best practices for optimal performance.

Daytime Custodian

Whitfield County School District
10.2004 - 06.2010

Daytime custodian I was in charge of anything that the administration, staff or students needed while school was in session. I would multitask by cleaning windows, floors, bathrooms and stocking supplies. I would also take out the trash, sweep and mop the floors. I would communicate in a professional manner with parents, administration, teachers, and students. Detailed orientated was required as well as being courteous, respectful, and meticulous.

  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.

Packaging Technician

McKee Foods Corporation
09.1991 - 10.2002

This is a Little Debbie Snack Cakes company. Many factors were involved with this job. I had to multitask from cleaning the machines, putting the cakes into the machines to then be wrapped, then to put the well-wrapped cakes into boxes. Lastly, we had to put the boxes into the shipping boxes that would be delivered to the stores. We had to be very detailed orientated to allow only the good cakes to be wrapped and then have a great eye to inspect the wrapped cakes so that only the cakes that were good be allowed to be put into the boxes. I had to be quick to put the shipping box up in the machine so that the individual boxes would be placed into the shipping boxes. All this happens on an 8 hour day. Since we were around food all day, we had to be very diligent and follow OSHA and food allergens safety protocols. I trained new workers to do the best job possible.

  • Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing assignments based on urgency or complexity.
  • Consistently exceeded performance metrics set forth by management, showcasing a dedication to excellence and continuous improvement.
  • Improved packaging efficiency by implementing new techniques and equipment in daily operations.
  • Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
  • Maximized operational efficiency by consistently meeting deadlines and quotas set by management.
  • Conducted routine maintenance on packaging machinery to minimize downtime and extend equipment lifespan.
  • Ensured quality control through regular inspections and adherence to company guidelines.
  • Reduced waste and material costs by optimizing the utilization of packaging materials.
  • Provided training for new hires, ensuring they were well-equipped to succeed in their roles as Packaging Technicians.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.

Education

High School Diploma - High School Diploma

Inter-City Baptist High School
Allen Park, MI
1988

Skills

  • Results-oriented
  • Customer Needs Assessment
  • Multi-tasking
  • Customer Satisfaction
  • Detail orientated
  • Organized
  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Cash handling accuracy
  • Staff training and development

Affiliations

  • Excellence Award - for training new staff, serving students
  • The Employee of the Month - Outstanding job at the school district

Timeline

Cafeteria Monitor

Copperas Cove Independent School District
02.2016 - 03.2018

Lead Sales Associate

Toys"R"Us
02.2014 - 05.2018

Daytime Custodian

Whitfield County School District
10.2004 - 06.2010

Packaging Technician

McKee Foods Corporation
09.1991 - 10.2002

High School Diploma - High School Diploma

Inter-City Baptist High School