Overview
Work History
Education
Skills
Timeline
Generic

Leanne Casterline

Scottsdale,AZ

Overview

6
6
years of professional experience

Work History

PARTNER SUCCESS SPECIALIST

Mosaic
10.2022 - 06.2025
  • Managed a high volume of partner communications using Talkdesk and Salesforce, resolving over 600 cases monthly, including escalated calls, with a focus on de-escalation, and ensuring partner satisfaction.
  • Led onboarding and training for new partners, providing clear guidance on company products, and supporting API setup to ensure smooth integration and platform connectivity.
  • Provided detailed Excel and Salesforce reporting to help partners manage their loan pipelines and monitor partner health, offering insights to optimize workflows.
  • Conducted weekly outreach with new partners to ensure confidence in submitting loan applications, driving increased engagement, and ensuring loan submissions within 30 days of onboarding.
  • Collaborated with product and engineering teams by testing new platform features, identifying user experience issues, and recommending enhancements that improved the partner experience.

SENIOR OPERATIONS & LOGISTICS COORDINATOR

ReserveBar
09.2020 - 10.2022
  • Managed supplier performance with 900 retailers by leveraging SLA's, KPI's, vendor scorecards, LogicBroker, and Shopify, to ensure a beneficial relationship and improve order performance.
  • Automated over 40 retail partners inventory biweekly through data analysis and setting up API integrations.
  • Utilized Asana to solve product distribution issues, optimize inventory distribution networks to retailers, and analyzed inventory integration error patterns in JIRA, working closely with the tech team to pinpoint discrepancies.
  • Maintained and updated records of accounts payable invoices for vendor payments, while also addressing and resolving customer chargeback issues.
  • Supported high-profile clients to ensure a seamless order management experience by utilizing CRM configurations.

CUSTOMER EXPERIENCE & OPERATIONS SPECIALIST

Buyback Boss
09.2019 - 09.2020
  • Improved send-in rate for customer orders by 31% over three-month period.
  • Forecasted marketplace trends and pricing to ensure fair and competitive pricing.
  • Resolved over 200 customer order inquiries and complaints daily by clarifying order status, solutioning order issues, educating customers on our business practices, and efficiently addressing customer backorder issues to ensure prompt and satisfactory resolutions.
  • Monitored a diverse inventory of hundreds of items on eBay and Amazon, ensuring accurate listings, optimal stock levels, and timely order fulfillment.

PRODUCTION CONTROL ANALYST

Matrix Medical Network
01.2019 - 08.2019
  • Managed production plans and membership inventory levels for 450 nurse practitioners to maximize productivity.
  • Conducted geographical analysis for staffing assignments to increase operational efficiency.
  • Cultivated real-time strategies within the scheduling workflow by monitoring production goals, utilization rates, and provider satisfaction.
  • Assisted in the development of forecasting models for production and operations teams.

Education

BACHELOR OF SCIENCE (B.S.) IN SUPPLY CHAIN MANAGEMENT -

Arizona State University
Tempe, AZ
12.2018

Skills

  • Microsoft (Excel, Word, PowerPoint)
  • IMS/OMS (LogicBroker, 3JMS, ShipStation)
  • CRM (Salesforce, Hubspot, Highrise, Zendesk)
  • Tableau / PowerBI
  • Shopify
  • JIRA
  • Google Sheets
  • Talkdesk

Timeline

PARTNER SUCCESS SPECIALIST

Mosaic
10.2022 - 06.2025

SENIOR OPERATIONS & LOGISTICS COORDINATOR

ReserveBar
09.2020 - 10.2022

CUSTOMER EXPERIENCE & OPERATIONS SPECIALIST

Buyback Boss
09.2019 - 09.2020

PRODUCTION CONTROL ANALYST

Matrix Medical Network
01.2019 - 08.2019

BACHELOR OF SCIENCE (B.S.) IN SUPPLY CHAIN MANAGEMENT -

Arizona State University

Similar Profiles

CREATE PROFILE
Leanne Casterline