Summary
Overview
Work History
Education
Skills
Experience
Timeline
Generic

LeAnne Coy

PLEASANT GROVE

Summary

Driven and dynamic professional with a proven track record of fostering client success and business growth, particularly as a job coach and day program leader. Excelled in team collaboration and leadership, leveraging advanced communication skills and analytical thinking to enhance operational efficiency and client satisfaction. Achieved 100% positive client ratings through innovative service strategies and a commitment to excellence.

Overview

27
27
years of professional experience

Work History

Direct Support Professional

Innovative Harbor
02.2022 - 10.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Job Coach

Integrated Resources Institute
12.2019 - 05.2021
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Established and oversaw clear guidelines about procedures and success metrics.
  • Kept detailed records of individual histories, scores and documents.
  • Helped determine possible vocations and build application documents.

Hairstylist

Self
08.2018 - 02.2020
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Created memorable customer experiences by including special services such as head and neck massages during appointments
  • Treated customers to extra services such as shampooing and head massage to promote loyalty
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures
  • Monitored client satisfaction to maintain 100% positive ratings

Owner/Operator

Empire Salon
12.1997 - 07.2018
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Developed and implemented training program to insure all employee's would have foundation for success
  • Implemented on going promotions to drive sales, as well as employee incentives for 20 plus employees
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Monitored individual team member performance results and engaged in timely coaching sessions

Education

High School Diploma -

Rancho Alamitos High School
Garden Grove, CA

Skills

  • Teamwork/Collaboration
  • Highly motivated self-starter
  • Strong leader
  • Advanced communication skills
  • Skill building
  • Drivers license
  • Group and individual instruction
  • Fast learner
  • Analytical thinker
  • CPR /First Aid/ AED certified
  • Compassionate and active listener
  • Creative

Experience

I have always had a passion for making people feel good about themselves and when I was no longer able to do hair I felt called to the social service world which has always been a passion of mine. While I was a one on one job coach for Integrated Resources Institute I was able to connect with the special needs adults instantly and became a positive force for them. In 2020 when we were shut down for a bit til it was safe to return to work one of the employers told the director that he would take back one of the girls I was working with only if I was going to be with her due to the fact there were never any issues with her when I was there. I had another girl who had disciplinary issues, I had filled in for her coach and the special needs girl kept begging my manager for me to work with her again so I took on extra shifts to work with her in independent living services and became a mentor for her. Other coaches always had issues with her and I never did. I was also job coaching a girl with intellectual disability and made the discovery during the shut down that the company that took care of her home life was taking advantage of her especially financially. During the shut down we were still checking in daily with phone calls so it allowed her to open up to me. She was afraid to talk to anyone and I'm a strong believer in see something, say something. I was able to guide her who to talk to her support coordinator and was on zoom meetings with her for support. She got into a new agency and was ecstatic with her personal life.

During the shut down IRI was able to keep us working by assigning 29 accredited courses with Open Future Learning. Since I was brand new to the industry I feel like those courses helped with understanding of everything.  

 I moved to Utah in 2021 and became employed part-time with Innovative Harbor while taking care of my 92 year old mother.  While employed with Innovative I was a job coach as well as doing supported living. I was having the exact same results as I did in CA with being able to make a positive difference in the clients lives in what ever capacity. In April 2024 I went to full-time and became the lead for day support group.

    

Timeline

Direct Support Professional

Innovative Harbor
02.2022 - 10.2024

Job Coach

Integrated Resources Institute
12.2019 - 05.2021

Hairstylist

Self
08.2018 - 02.2020

Owner/Operator

Empire Salon
12.1997 - 07.2018

High School Diploma -

Rancho Alamitos High School
LeAnne Coy