LeAnne Dinardo
Bedford ,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Technical Support Manager
BrainMaster Technologies
05.2016 - Current
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Oversees the Technical Support Department by delegating workflow to be sure all clients are assisted either by phone or email
- Training for all new employees hired in the Technical Support Department
- Keeps immediate supervisor apprised of how the team is doing
- Mentored junior support staff, fostering a culture of collaboration and learning within the team.
- Monthly meetings with Team Members to go over performance and progress
- Provides Technical support to clients to include installations of proprietary software , hardware and associated troubleshooting
- Creates clinical protocols for Clinicians to use with their clients
- Creates and documents Case Logs in Sales Force for calls taken through Technical Support
- Trends cases in SalesForce to check for completion and accuracy before closing as per ISO standards
- Double check client/device registrations utilizing Salesforce, and Device History Files
- Writes orders for small sales and enters into Sales Force and Counter Point
- Writes Return Goods Authorizations for devices needing to be sent in for repair, including 3rd party devices
- Performs all Pre In-Services for software and hardware utilization before a client receives their clinical training
- Plans special events for holidays, parties, cookouts and orders the supplies needed
- Set up and clean-up of those events.
Front Desk Coordinator
All About You Salon and Spa
06.2013 - 01.2016
- Managed daily operations and customer service support; oversaw salon opening and closing functions, including balancing cash drawer, setting out supplies, and ensuring clean working environment;
- Managed appointment scheduling via Salon Biz, ensuring optimal use of resources and minimizing conflicts.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- General computer and network maintenance.
Enumerator—Crew Leader Assistant
UNITED STATES CENSUS BUREAU
04.2010 - 07.2010
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Education
Computer and Networking Administration Associate's Degree -
REMINGTON COLLEGE
Cleveland, Ohio04.2012
Skills
- Customer Service
- Customer Satisfaction
- Technical Support
- Responsiveness
- Post Sales
- Ticketing System via SalesForce
- People Management
- Problem Solving
- Windows 10
- Windows 8
- Windows 7
- Windows XP
- Windows Vista
Qualifications Summary
Exceptional communications skills with a strong dedication to providing excellent customer service. Highly organized with skill in handling multiple tasks and projects simultaneously, Directed workflow by handling client inquiries, processing payments, and handling opening/closing duties. Served as main point of contact to clients, suppliers, and managers/owners. Managed and updated scheduling system and client database., Proficient with Windows platforms operating Microsoft Office, to include Word, PowerPoint, and Outlook., Served as fundraising chairperson for St. Martin of Tours PTU in Maple Hts., Ohio; Served as Market Day chairperson.
Timeline
Technical Support Manager
BrainMaster Technologies
05.2016 - Current
Front Desk Coordinator
All About You Salon and Spa
06.2013 - 01.2016
Enumerator—Crew Leader Assistant
UNITED STATES CENSUS BUREAU
04.2010 - 07.2010
Computer and Networking Administration Associate's Degree -
REMINGTON COLLEGE