Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leanne Eckert

Mount Joy,PA Pennsylvania

Summary

Polite and professional Customer Service Rep, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Contact Center Specialist

UPMC
10.2020 - Current
  • Answer incoming calls and provide highest level of professionalism and knowledgeable service to every customer.
  • Maintain an outbound workque daily for Harrisburg and surrounding areas.
  • Maintain strong call control and quickly work through scripts to address problems.
  • Handle incoming orders and make appropriate call to patients.

Customer Service Representative

UPMC Orthopedics
03.2018 - 10.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Check in and Check out of patients and following up on after care .

Customer Service Representative

Lancaster General Health Penn Medicine
03.2013 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Check in and check out of patients,
  • Managed a cash drawer

Education

High School Diploma -

Donegal High School
Mount Joy, PA
06.1984

Skills

  • Inbound Phone Call Management
  • Administrative and Office Support
  • Customer Service Optimization
  • Customer Communication
  • Appointment Scheduling
  • Customer Support
  • Call Control Skills

Timeline

Contact Center Specialist

UPMC
10.2020 - Current

Customer Service Representative

UPMC Orthopedics
03.2018 - 10.2020

Customer Service Representative

Lancaster General Health Penn Medicine
03.2013 - 03.2018

High School Diploma -

Donegal High School
Leanne Eckert