LeAnne Friederich
Peoria,AZ
Summary
Highly motivated and committed Medical Assistant with over 11 years of history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Positive and upbeat with excellent communication skills. Dynamic, with proven expertise in patient scheduling and clinical documentation honed at Comprehensive Breast Center of Arizona. Excelled in delivering compassionate patient-focused care and enhancing patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Assistant / Surgery Scheduler
Comprehensive Breast Center of Arizona
08.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with sterile procedures, including preparing procedure room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Coordinated with facilities to set up surgeries for at several different hospitals and surgery centers.
Medical Assistant
The Core Institute
09.2013 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with sterile procedures, including preparing sterile room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate of Applied Science - Medical Specialties
College America - Phoenix
Phoenix, AZ06.2012
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Medical Records
Timeline
Medical Assistant / Surgery Scheduler
Comprehensive Breast Center of Arizona
08.2020 - Current
Medical Assistant
The Core Institute
09.2013 - 08.2020
Associate of Applied Science - Medical Specialties
College America - Phoenix
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